Rick Fleming

**** * ********** **.

Gilbert, AZ *5296

Cell: 602-***-****

acxwwm@r.postjobfree.com

Employment History

**** - **** ******* ********* ******* & The Haas Factory Outlet Chief Operating Officer 2010 - 2016

Tempe, Arizona

Director of operations, facilities, and commercial lease properties. Manager of machine tool field service department to include applications, training, and repair parts department. Managed applications, sales and service of 3D printing.

• Financial responsibility of facilities, service, and repair parts department.

• New construction and facilities maintenance.

• HVAC, IT, electrical, lighting, AV, phones, fire & alarm, janitorial, vendors, materials.

• 3D Modeling / Printing / Additive Manufacturing - SLA, FDM, SLS, Print Head, Film Transfer.

• Cloud based mobile scheduling, billing, and inventory management.

• Sales, technical sales, applications and service.

• Warehouse operations

• Fleet management.

• Training

Vice President of Customer Service 2008 - 2010

Tempe, Arizona

Manager of service, parts, applications and training.

• Schedule field service, installations, and telephone support.

• Financial responsibility of service, and repair parts department.

• Manage repair parts, inventory, and service vans.

• Maintain machine tool builder / supplier relations.

• Direct applications and customer training.

• Trade Show planning, set up and coordination.

• Sales of preventative maintenance and contract services.

• Customer service, customer satisfaction, and customer relations.

• Maintain customer database.

Service Manager 1997 - 2008

Tempe, Arizona

Manager of service, parts, applications and training.

• Schedule field service, installations, and telephone support.

• Manage repair parts, and inventory including stocked service vans.

• Applications and customer training.

• Sales of preventative maintenance and contract services.

• Service Department operations and financial responsibility.

• Maintain machine tool builder / supplier relations.

• Customer service, customer satisfaction, and customer relations. 1989 - 1997

Moncktons Machine Tools Inc.

Service Manager

Denver, Colorado

Working field service manager, in addition to providing applications and training support to customers throughout, Colorado, Utah, New Mexico, Wyoming, Idaho, Nebraska and Montana.

• Customer relations, scheduling, consignment parts correspondence and communication with manufactures.

• Provide Applications Support

• Travel throughout the territory providing service, applications and programming support.

• Trade Show planning, set up and coordination.

• Automation of service log and scheduling

• The Manufactures represented were Makino, Haas Automation, Citizen, Brown & Sharpe, and Okamoto.

• Repair and operation of he following machine tool controls: FANUC, Yaskawa, Haas, Hitachi Seiki, Allen Bradley, Okamoto.

1986 - 1989

Brown & Sharpe Mfg. Co.

Field Service Engineer

North Kingstown, Rhode Island

Member of a management team providing support and service for the entire machine tool product line. Travel both domestic and international in support of customers and distributors of Brown & Sharpe machine tools.

• Trouble-Shooting machines by telephone for distributors and customers, field service, interaction with engineering for quality control and product updates.

• Member of the Brown & Sharpe product quality review board.

• Experience with Creep Feed and Conventional Grinding process.

• Support the Rebuild department with engineering of electronics and retrofit of controls to update and modernize older equipment.

• Experience with: General Electric, and Baumuller AC / DC servo drives. Allen Bradley CNC, General Electric CNC, General Numeric and Bendix CNC’s. General Electric and Modicon programmable controllers along with O.S. Walker magnetic controls. 1985 - 1986

American Tool

Machinist

Lincoln, Rhode Island

Setup, operation and repair of various machine tools in a job shop environment.

• Set up of machine tools.

• Assist in design and assembly of automated equipment manufactured by American Tool. 1983 - 1985

Laser Fare Ltd.

Supervisor of Automated Equipment Manufacturing

Smithfield, Rhode Island

Worked as the supervisor of the Automated Equipment Manufacturing Department. Designed assembled controls and electronics for interface with Laser systems for machines used within the company and additionally for machines to include laser marking, welding and cutting for customers outside the company. Worked with the R&D department to develop new process for laser welding, cutting and marking.

• Design and assemble electronics for automated systems, control panels and machine-to-machine interface.

• Research and development work for new processes in Laser cutting, welding, and drilling.

• Repair and maintain Laser and CNC’s.

• Experience with Bandit, Allen Bradley and Anorad CNC’s, Various PLC’s, Control laser pulse and CW nd Yag lasers, Photon and Spectra Physics CO2 lasers. 1982 - 1983

Sparrow Industries

Machinist

Coventry, Rhode Island

Set up and operation of various machine tool for a job shop specializing in the machining of plastics, foam and rare materials. Designed and set up assembly lines for various products. Installed and trained the operators for a production painting line.

• Setup and operation of machine tool equipment.

• Setup of production painting line.

• Setup of production valve assembly line.

1980 - 1982

ARP Instruments

Synthesizer Technician

Lexington, Massachusetts

Part time employment while attending Aviation School.

• Tested and assembled electronics and mechanical components for musical synthesizers. 1974 - 1980

Dutch Harbor Shipyard

Assistant Manager of Shipyard Operations / Marine Electronics Specialist Jamestown, Rhode Island

Assistant manager for the daily operations of a shipyard providing mooring, dock / fuel service, boat maintenance and haul out of private yachts.

• Managed daily operations of shipyard.

• Boat haul out and launch via crane and marine railway.

• Attend gas docks moorings and launch services.

• Repairs, painting and finishing of wood and fiberglass yachts.

• Seasonal cleaning, maintenance, winterization and storage.

• Engine overhaul, tune up and maintenance of outboard and marine gas and diesel engines.

• Marine electronics installation and repair.

• Custom dock installations at private locations throughout the bay.

• Secure and monitor boats mooring during storms.

• Assist customers during emergencies, in bad weather and storm conditions.

• Operation of sail and powerboats to 60’, boat towing and handling in both calm and storm conditions, operation of diesel pusher tug and marine mooring barge.

• Educate customers in the care and operation of their boats.

• Provide training for both sail and power boats.

Education

• Chandler Aviation, Chandler AZ

• HAAS Automation, Rotary Products Factory Certificate

• HAAS Automation, Machine Tool Factory Certificate

• Makino, Machining Center Factory Certificate

• Allen Bradley, CNC School.

• Brown & Sharpe Mfg. Machine Tool Apprenticeship

• Control Laser, Laser repair

• East Coast Aero Technical School Lexington, MA

• Community College of Rhode Island

Computer Skills

• Proficient with both Windows and Mac operating systems.

• Microsoft Office Products

• Adobe Acrobat, Dream Weaver, Acrobat Pro, Light Room, Photoshop, and Ilistrator.

• Field Aware

• Business Works Accounting Software

• Machine Tool Sales

•

Certifications

• Private Pilot.

• Commercial Drivers License

Interest and Activities

• Hard Rock Mining and Gold Prospecting.

• Fishing, Hiking

• Sailing / Boating

• 4-Wheeling offroad

Awards

• 1998 Recognition of Achievement for “Chairman HAAS Distributor Service Council”

• 1998 Haas Automation “Best Overall Dealership, Worldwide”

• 2000 Haas Automation Service Department “Pro Tech Award”

• 2001 Haas Automation Service Department “Pro Tech Award”

• 2002 Haas Automation Service Department “Eagle Award” (awarded for being the best service department in the nation)

References

References supplied on request.

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