Project Manager Change Manager

QUALIFICATIONS PROFILE

Quality-focused and multifaceted professional with hands-on experience in change and project management; complemented with expertise in process reengineering, incident management, device monitoring, people management, and root cause analysis. Adept at managing and accomplishing Agile projects, including infrastructure and application development. Skilled at providing cutting-edge solution to system- and other technical-related problems. Armed with the ability to establish and maintain positive working relationship with vendors, personnel, and management. Effective communicator with multilingual fluency in English, Tamil, Telugu, and Kannada.

CORE COMPETENCIES

Project Management ~ Change Management ~ Personnel Administration ~ Risk Management ~ Quality Assurance

Client Relation and Services ~ Cross-functional Collaboration ~ Regulatory Compliance

PROFESSIONAL EXPERIENCE

Vodafone Chicago, IL, USA

Project Management Change Consultant 2013–Present

Perform key responsibilities, including managing various Agile projects, which encompass project deliverables, timelines, and client requirements and expectations; improving and maintaining daily project activities and crisis management; and handling technology-related, infrastructure, and application projects.

Demonstrate expertise in planning and implementing changes to medium-sized projects from inception to execution through proactive engagement with stakeholders, design engineer, and Change Management Team.

Ensure the successful implementation and on-time reporting to the Executive Team regarding business case return on investment through hands-on management of overall aspects of program and project life cycle.

Collaborate with the Project Management Team to ensure the successful completion of projects by planning schedules and deadlines, determining process gaps, and joining project calls; as well as to manage and resolve roadblocks and issues.

Hold responsibility in guaranteeing proper execution and completion of tasks within set-forth time frames.

Take charge of scheduling and overseeing the successful application and execution of changes in projects.

Consistently coordinate with vendors in resolving existing and recurring issues and maintain effective customer communication strategies throughout the entire project implementation.

Carry out the execution and provision of root cause analysis to stakeholders.

Define clients’ expectations and requirements to provide appropriate solutions, as well as to accurately identify and formulate organizational change management strategies.

Participate in change advisory board (CAB) to propose and implement changes.

Notable Accomplishments:

Successfully developed change management processes for client infrastructure.

Deployed innovative processes to facilitate work procedures and conducted test to guarantee productivity.

Enhanced the delivery of client support through standardization of environments and employment of ticket tracking system.

Consistently met customer requirements and expectations by delivering appropriate solutions.

Rendered assistance to the Project Team in securing the first professional services revenue through successful completion of Encrypted Web Solution Project in 2015 amounting to €130K.

Obtained outstanding rating for consistent and exemplary performance.

Achieved the Best Customer Service Award in 2015.

Infowave Systems Inc. Landsdale, PA, USA

Senior Programmer Analyst 2013

Assumed full responsibility in enhancing customer portals in all phases of application development; as well as in designing, creating, and installing ADF web pages and business logic through Oracle Fusion Middleware.

Communicated with clients to provide updates on current project status.

Held responsibility in developing and maintaining databases through Oracle 11g to be connected to ADF pages.

Notable Accomplishment:

Improved organizational efficiency by ensuring timely delivery of project.

Cable and Wireless Worldwide (CWW) Bangalore, India

Change Coordinator 2009–2013

Developed change implementation and backout plans, as well as participated in change reviews.

Performed comprehensive review of control policies to ensure network’s compliance with security standards.

Executed a wide array of responsibilities, such as implement step-by-step troubleshooting process; supervising the Ideation Committee of over 10 personnel; mentoring newly-hired staff; and providing technical support for DNS, DHCP, and load balancer.

Conducted tests on operating system application configuration changes during appropriate change window.

Took part in return merchandise authorization (RMA) process involving device replacement and software upgrade.

Notable Accomplishments:

Earned the Best Customer WOW Award in 2011.

Cable and Wireless Worldwide (CWW) Bangalore, India

Systems Engineer 2009

Carried out incident and escalation management, along with resolution of complex issues within the LB, DNS, and DHCP environment.

Took charge of creating, deleting, and modifying zone files and resource records.

Developed change implementation and backout plans, including execution and administration of operating system and application configuration test.

Exhibited expertise in resolving change and problem requests within service-level agreement.

Held accountability in managing over 1,800 devices, as well as in providing technical support to DNS, DHCP, and load balancer across 15 technologies.

Notable Accomplishments:

Obtained numerous awards and recognitions for consistently contributing to the accomplishment of project objectives in a cross-geographic team structure such as the following:

oOutstanding Award in 2009; and

oBest Performer Award in 2010 to 2011.

EDUCATION AND CREDENTIALS

Bachelor of Technology in Information Technology: 2009

Amrita School of Engineering Karnataka, India

Project Management Professional, PMI: In Progress (Expected Date of Completion: Jan 2017)

Big Data and Social Analytics Certification, Massachusetts Institute of Technology (MIT): 2016

ITIL V3 Foundation Certification, PEOPLECERT: 2014

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, and PowerPoint) INS Sapphire (DNS and DHCP)

BluCoat ProxySG Big IP F5 F5 GTM TCP UDP Python

Java Hibernate 3.0 NetScaler Websense MySQL

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