Rukevwe Ologban

Phone number: 682-***-****

PROFESSIONAL SUMMARY:

Experience installing, configuring and supporting Windows (XP, 7, 8)

Good understanding of Microsoft Office and ability to run basic SQL queries

4+ years of experience in Network/Helpdesk Support Role, including hardware, software, printer, mobile device and tablet support.

Professional and Courteous Phone Etiquette.

2+ year in Point of Sale (POS) Helpdesk Support.

EDUCATION / CERTIFICATION

Delta State University, Nigeria

BSC- Business Administration

EMPLOYMENT HISTORY:

Halliburton Energy, Carrollton, TX

Helpdesk/Application Support Analyst (Contractor)

12/2014 – Present

Provide first level of support for over 300 end users systems across U.S and Canada.

Assist with the rollout of new hardware and the Window XP support via telephone, email, and desk-side visits.

Provide with maintenance support of all network systems in both software and hardware environment.

Provide a combination of hardware, software and printer break, fix, service and training request

Also participate in rotating after hours on-call support with other network technicians.

Bright Point, Fort Worth, TX

Help Desk / Network Support

11/2012 – 08/2014

Initiated troubleshooting analysis, reporting and documentation of network equipment, servers, printers, workstations, applications, tablets, mobile devices and all associated systems for customers.

Conducted market research and technical review of new products.

Developed and maintained a technology refreshment plan for new and existing customer base.

Provided Remote help desk for my customer base.

Maintains, troubleshoots sets up, and configures active Cisco Network switches, routers, firewalls, wireless access point, wireless domain service, exchange server.

Tuesday Morning, Dallas, TX

POS Technical Support

11/2011 – 05/2012

Provided technical support to field technicians using knowledge and tracking tools

Performed POS software upgrades,

Troubleshoot, repair, and/or replace point of sale / POS/PC/ computer hardware.

Identified, researched, and resolved technical issues and escalate issues to other support teams when necessary.

Clearly documented incidents/issues, and troubleshooting steps taken into an incident management system.

Provided help desk support for Tuesday Morning retail stores regarding their POS systems.

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