Kimberly Ventresca
** **** ******* ****** **********, NJ 08057 Tel: 267-***-****
acxwnf@r.postjobfree.com
PROFILE
A highly organized and detail oriented Help Desk Administrator with over 20 years experience providing outstanding customer support to individuals and groups. Possesses a wide range of skills with experience in customer service, management, advanced computer literacy, operation of office equipment, knowledge and experience in office procedures including record keeping and reception, and strong written and oral communication. WORK EXPERIENCE
Help Desk Administrator - RE/MAX of New Jersey- Moorestown, NJ 2010-present
● Provide training for online programs and create how-to documentation for end users
● Provide support for Windows, Microsoft Office, and a variety of online applications
● Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
● Perform login resets, resolve MLS feed issues, and create/delete accounts for end users
● Perform adds, moves, changes, and maintained security of the telephone system
● Used and maintained MAC iOSx, Windows XP, Windows Vista, Windows 7, Microsoft Office Pro, Microsoft Outlook, Microsoft Internet Explorer, Google Chrome, Zendesk, various online programs such as 8x8 online VOiP account manager, LeadStreet, Mainstreet, etc. Admin Assistant/ Technical Support - JVS Property Management - Moorestown, NJ 2010-2010
● Answered telephones in a prompt and professional manner
● Recorded monthly rental payments and security deposits into Rent Manager
● Reviewed rent received reports to make sure all rents are paid by tenants
● Worked with Property Manager to track down tenants rent - call tenant, email tenants, etc. - sent demand notices when necessary
● Worked with Property Manager to file any necessary evictions
● Schedule Sheriff if needed for eviction and coordinate maintenance team for day of eviction
● Accounts receivable and data entry.
● Provided technical support for entire computer network and all software / hardware
● Used and maintained Windows XP, Windows Vista, Windows 7, Microsoft Office Pro, Quickbooks, and Rent Manager
Owner/ Manager/Technical Support - Pro Hair Salon, Bensalem PA 2005-2010
● Receptionist duties; answered telephones and greeted arriving customers
● Scheduled appointments and ensured that any cancellations or readjustments were taken care of
● Administrative duties such as managed operator schedules, managed payroll, accounts payable and accounts receivable, bank deposits and account reconciliation
● Managed inventory to ensure that salon supplies were ordered and arrived in a time efficient manner
● Provided technical support for entire computer network and all software / hardware
● Used and maintained Windows 2000, XP, Windows 7, Microsoft Office Pro, Salon Iris, Norton Antivirus, Adobe Acrobat, Microsoft Outlook, Microsoft Internet Explorer Google Chrome
Help Desk/Technical Support Specialist- Gilles & Ransome, Inc., Bensalem, PA 1998-2005
● Coordinated personal computer roll out for this heavy equipment dealership
● Ordered and purchased the necessary hardware / software
● Installed and configured computer systems; moved systems when necessary
● Provided technical assistance and support for incoming issues related to computer systems, software, hardware, and networking either over the phone or face to face
● Recorded and tracked equipment for inventory purposes
● Installed software and upgrades when necessary
● Acquired a basic understanding of local area networking and of TCP / IP protocol
● Performed adds, moves, changes, and maintained security of the telephone system
● Used and maintained Windows 2000, XP, Microsoft Office Pro, Lotus Notes, Track-it!, Norton Antivirus, Adobe Acrobat, Microsoft Exchange, Microsoft Outlook,IBMClient Access Express, Network Configuration (LAN/WAN/Dial-Up/Wireless), Lucent Definity, Lucent Intuity Audix, Lucent Message Manager
EDUCATION
Florida Atlantic University, B oca Raton, FL
Bachelor of Science in Business Administration
Holy Family University, P hiladelphia, PA
Associates Degree in Computer Management Information Systems REFERENCES
Jeff Snyder
Regional Owner at RE/MAX of NJ
Stephen Shivers
Technology Director at RE/MAX of NJ
Megan Stricker
Regional Director at RE/MAX of NJ