Store Supervisor Fashion Divison SKILLS: Customer Service Oriented

Hemant Rai

Alwhada opposite Airport Road Abu Dhabi, UAE

Reference Number: 055*******

Email: ************@*****.***

CAREER OBJECTIVE:

To be able to pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

SKILLS:

•Customer Service Oriented

• Administrative Knowledge

•Retail Experience

•Excellent communication

•Multi-tasking strength

•Computer literate

•POS software expert

•Strong work ethic

•Leadearship skills

WORKING EXPERIENCE:

•Supervisor [ Tape a' LOIEL ]

•January 2014 – present

•Jawad business Group

•Keeping maintenance smoothly and efficiently. Promoting teamwork. Maintaining discipline .Maintaining high morale operations running.

•Promoting teamwork. Monitor Kpis.

•Maintaining discipline. & high morale

•Maintaining the quality and quantity of work.

•Using and storing materials economically.

•Maintaining good housekeeping on the job & Keeping records and preparing reports.

•Planning and scheduling work. & Training personnel.

•Assist in all operational tasks (inventory, cash protection, loss prevention and any other task that might be required.

•Responded to all Management E-mails. Religiously followed the brand & Operations commands there to maximize the figures on behalf of line Manager.

•Commercial awareness & lost & Prevention.

•Organize and plan the workload to ensure maximum production with minimum effort and confusion.

•Educated staffs and drive along with them to maximize the company profit.

•Follow ups with operations & Brand for the requirements of business needs.

•Knowledge Regarding the P&L & Aware of All the Finance & Audit checklist.

● SENIOR IN-CHARGE Jawad business Group

November 2012 – October 2014 [ SHOECITI / Hush Puppies ]

•Enhances sales staff and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team member.

•Mentoring team member.

•Doing and submitting daily sales reports.

•Provides historical records by maintaining records on area and customer sales.

•Assist the efforts of the store and all associate on the location.

•Anticipating guest needs and respond promptly.

● Sale Advisor

OUTFIT LLC

September 29, 2010 – September 31-2012

•Greeted customers in a timely fashion while quickly determining their needs.

•Recommended merchandise to customers based on their needs and preferences.

•Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.

•Responded to customer questions and request in a prompt and efficient manner.

•Contacted other store locations to determine merchandise availability.

•Completed all cleaning, stocking and organizing task in assigned sales area.

•Prioritize helping customers over completing other routine tasks in the store.

•Built relationship to customers to increase likelihood of repeat business.

•Doing daily/weekly and monthly reports and filing up Performance Diary.

•Scanning and processing deliveries and pull-out.

•Cashiering/ Transact customer bill in cash and card mode of payment.

•Giving an exceptional customer service.

● Other Experiences

Steward [ Welcoming groups Hotels & Resorts ]

July/ 2008 – March 2010

•Oversee all aspects of hotel operations

• Ensure the whole facility runs efficiently and the hotel workers do specific duties properly

• Assist with customer service; check guests into or out of the hotel, transport guests’ luggage to rooms

• Guide guests regarding travel destinations

• Watch over the security personnel; ensure all hotel security procedures are followed

• Supervise the preparation of conference rooms for scheduled events

• Act as custodian and watchman of the hotel while sleeping hours

• Flexible in work timetable; weekends, nights and holidays

• Able to undergo a variety of physical movements throughout the work areas

• Proven ability to lift, bend, stoop, take, push or pull heavy loads (up to 65 lbs.)

EDUCATIONAL INFORMATION:

•Graduate from Poltical science [ 2008 ]

PERSONAL INFORMATION:

DATE OF BIRTH: September 18, 1986

PLACE OF BIRTH: Darjeeling West Bengal [ INDIA ]

NATIONALITY: Indian

CIVIL STATUS: Single

VISA STATUS ; WORKING VISA [ OUTFIT LLC / NOC attachement Transferable ]

I hereby certify that all the above statement and Information is true and correct to the best of my knowledge and belief.

Hemant Rai

APPLICANT

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