Service Customer

R. Muthukumar DECE

No: *, Shanmuga Nagar, Cuddalore – 607401.

Ph: +91-968*******. Email: - *******@*****.***

Career Objective

To get a position as a customer care officer where my skills of handling customers will be utilized for the growth and development of the organization

Professional Summary

Currently working as a Stores - Executive at Tvs Electronics Ltd.

Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients.

Ability to handle multiple tasks and solve customer queries efficiently.

Detail oriented and possesses strong interpersonal organizational and time management skills

Flexible and hardworking with the drive to succeed.

Strong communication and client interaction skills.

Calm under pressure.

Academic Highlights

Diploma in Electronics & Communication Engineering (DECE) 1996-1999 First class, 74%, Elumalai Polytechnic, Villupuram, Tamilnadu. India.

SET Level T1 ECSPE in Electronics Jan 2007 First class, Institute of Technical Education Singapore.

Working Experiences

Tvs Electronics Pvt Ltd, Chennai, Tamilnadu, India.

Duration : March 2013 – Till date.

Designation : Stores Executive (HTC Mobile Warehouse)

Job Responsibilities in Executive – Stores:-

Receive, verify and visually check incoming materials ( HTC Mobile and HTC mobile Accessories )

Checking and inspecting materials received and ensuring they are of accurate Quantity, type and also acceptable Quality.

Organized proper identification, location and display of material stocking.

Rejected / Excess supplied material to be send back to the Location

Preparation of PO and PR in SAP

Maintain register & record dispatch and receiving of materials.

Maintain all the works related to Material Inward & Material Outward.

Make a report of receive and issue of material on Daily basis

Maintained and updated information in all SAP for each movement.

Manage & Implement smooth operation of Inward & Outward

Labeling goods that have arrived at the warehouse

System v/s physical & stock verification

Preparation Invoice, Gate pass, Indent etc.

Supervising the work of Parts Handler.

To ensure 5S is maintained properly.

To provide training for new comers about Parts handling in Stores, process flow and ESD handling.

Experience in ESD Compliance.

Preparation of checklists and reports for the daily meeting and coordinating with Parts Handler

Preparation of pick list and DC for our service centers.

To pick and pack the materials for our service center with follow FIFO process ( First in First out )

Avi Tech Electronics Ltd, Singapore.

Duration : Sep 2006 to April 2012

Designation : Electrical & Electronics Senior Technician

Job Responsibilities:-

Complete Assembling, Testing and Repairing of Hybrid System Thermal Trays (Temperature Controller System) which are used by AMD for testing new processors with our thermal trays.

Circuit level and component level troubleshooting

Utilization of a variety of test equipment including oscilloscopes, calibration units, ohm meters, and capacitance checkers.

PCB component assembling in SMD Machine, Testing & Trouble shooting of PCB (Fine Soldering) with schematic diagram.

Skilled in Soldering and De-soldering of SMD, CHIP & IC components.

Hands on experience in oscilloscopes, digital multi-meters, Power Supplies, spectrum analyzers, Current probe, Temperature meter and Battery Tester

Assembling & Testing of Digital Imaging and Detection Systems & Ultraviolet Transilluminators, which are used by Life science research and Drug Discovery.

Knowledge of Manufacturing Standards, Process and procedures.

Assembling, testing & trouble shooting of Cameras.

Bensons Walls System, Singapore.

Duration : Jan 2005 – Sep 2005

Designation : Maintenance Technician

Job Responsibilities:

Preventive maintenance of personal computers.

Software Installation and troubleshooting of LAN.

To be take a backup a user data and OS Installation.

Nucleus Info Technology, Cuddalore, Tamilnadu, India.

Duration : April 2001 – Dec 2004

Designation : Customer Support Engineer

Job Responsibilities:

Responsible of installation, trouble shooting and maintenance of personal Computer and Printers.

Performed hardware installation, configurations, troubleshooting and problem resolution.

Coordinated system availability with customers for preventive maintenance actions and system repairs while overseeing critical system issues.

Managed parts inventory and consumables to meet corporate guidelines and customer needs.

Delivered operational /project performance metrics, reporting, and presentations for customers, technical support and management.

Established and maintained highest possible customer relations at all times.

Customer Liaison for quality issues.

Recommending changes to a production process.

Answered customer questions and resolved service issues by providing troubleshooting advice, qualifying repair requests, and efficiently scheduling on-site service visits via telephone and E-mail.

Prepared service quotations to promote and generate sales and service revenue.

IBM India LTD, Pondicherry, India.

Duration : Sep 2000 – Mar 2001

Designation : Production Operator

Job Responsibilities:

Assembling and Software installation of IBM Computers and Laptops.

Quality checking of IBM computers and Accessories.

HCL Info Systems LTD, Pondicherry, India.

Duration : Jan 2000 – July 2000

Designation : Apprentice

Job Responsibilities:

Assembling and Software installation of HCL Computers and Laptops.

Computer Skills

Knowledge of SAP

Microsoft office (Word, Excel, PowerPoint, Outlook)

Key skills and competencies.

Ability to work under pressure and independently

Customer care

Report development

Schedule management.

Meeting planning.

Mail management.

Responsible for other duties as assigned

Trustworthy and ability to handle sensitive and confidential information.

Personal Profile

Date of Birth : 24-05-1980

Father’s Name : R. Royappan

Wife’s Name : S. Deviezhiloviam

Language Known : English and Tamil (Read & Write)

Marital Status : Married

Nationality : Indian

Passport No : L3792721

Valid period of Passport : From 19-09-2013 to 18-09-2023

Driving License No : TN31 201********

(MCWG/23-05-2030 (NT) LMV/(India)

Permanent Address : 161, Murugesa Nagar, Pathirikuppam

Cuddalore. 607401, Tamilnadu, India.

DECLARATION

I, R.Muthukumar, do hereby declare that the information furnished above is true to the best of my knowledge.

Yours sincerely,

Place: Chennai.

Date: (R.Muthukumar)

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