Customer Service Loan Processor

KRISTY TEDESCO

**** ****** ******, *** ******, TX 75056

469-***-**** / ********@*****.***

CAREER PROFILE

Motivated, detail- and results-oriented professional with 17+ years of progressive experience providing exceptional internal and external client service in direct support of business goals. Recognized for achievements in leadership and productivity. Demonstrated history of diligent and quality work, as shown in promotions and offers of regular employment from original, temporary roles. Proven oral and written communication skills to work effectively and build positive relationships with customers and contacts at all levels of an organization.

AREAS OF STRENGTH AND EXPERTISE

Data Management

Loan Processing

Accounting

Team Leadership

Problem Solving

Collaboration

Relationship Building

Customer Service

Communication

PROFESSIONAL EXPERIENCE

Supreme Lending, Dallas, TX June 2015 to November 2016

Purchase Clearer

Main focus was to clear all suspense’s from the Investors on the loans that we had closed with the Investors the loans were sold to in a timely fashion. The main programs utilized were Encompass, XDoc, Microsoft Word, Microsoft Excel, Microsoft Outlook, and different Investor Website Platforms to perform my job duties.

Key Accomplishments:

Recognized as the top Producing Purchase Clearer for Supreme Lending for numerous months.

Worked Conventional, FHA, VA, USDA, Texas Cash Out and Bond Loans to be cleared with the Investors for Purchase off the Warehouse Line Bank.

Cross Trained to Ship Loans to the investor’s for review.

Crossed Trained to help the Shipping Department file loan files shipped to the Investor’s and purge the files once the loans were purchased by the Investor.

Crossed Trained to help the Final Documents department to call title companies to obtain the Final Documents to be sent to the Investor in a timely fashion.

Train new hired Purchase Clearers.

Mentor for Purchase Clearers to properly show them where to find documents in the system and point them in the correct direction to obtain the documents.

Cancel loans with investors that were not purchasable.

Hold conference calls with Investors.

Nationstar Mortgage, Irving, TX February 2015 to May 2015

Closing Coordinator

Main focus was on refinances. The loan was sent to the underwriter after loan set up and after I reviewed the loan file and figured the income. Cleared up any liens on the Title Commitment working with the title company and the borrower. Collected the necessary documents from the borrower to close the loan quickly. Once final loan approval was obtained I then drew the closing documents to be sent to the title company. Once the loan had the closing documents drawn I then coordinated with the borrower and the title company for a time for closing.

Capital One, Plano, TX 2012 to 2014

Specialty Loan Processor

Drove FHA, Co-op, Conventional, Investment Property and Refinance Loan processes by swiftly collecting and processing documentation and submitting information for underwriting and closing. Collaborated with title companies and borrowers to close loans.

Key Accomplishments:

Recognized as top team leader and producer for numerous consecutive months.

Aerotek, Plano, TX 2010 to 2012

Temporary Loan Processor at Capital One

Temporary Contract Foreclosure Specialist at Bank of America

Working as a temporary/contractor for Aerotek, was placed on two assignments. First at Bank of America, this ended due to cutbacks in the Foreclosure Department. The second was at Capital One, resulting in direct hire.

Key Accomplishments:

At Capital One, was hired directly from original temporary role to a regular, full-time position.

At Bank of America, helped homeowners avoid foreclosure by expediently posting payments to accounts.

Mercantile Mortgage Corporation, Richardson, TX 2002 to 2010

Senior Loan Processor

Drove FHA and Conventional Loan processes by expediently preparing and distributing initial, detailed loan documents for buyers. Obtained required documentation and verifications, ordered appraisals, and ensured validity of information provided on loan documents. Pre-qualified borrowers for new home purchases.

Key Accomplishments:

Initially hired as Loan Officer, was later promoted to Loan Processor and again to Senior Loan Processor.

Led activities of Broker’s office for six months.

Office Interiors Group, Carrollton, TX 1997 to 2000

Accounting Clerk

As key member of accounting team, coded and posted accounts receivable payments and paid vendor invoices.

Tracked sales by individuals on sales team and accounted for office furniture inventory.

Key Accomplishment:

Soon after starting as a temporary employee, demonstrated skills and attributes warranting an offer of a regular, full-time position with the company.

EDUCATION

Collin County Community College, Frisco, TX

Northlake College, Irving, TX

REFERNCES

Available upon Request

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