Customer Service Representative

CYNTHIA E. DY

Lot * Block *-C Chesa St., Model Community

Tondo, Manila

Email : *******@*****.***

Mobile : 090********

OBJECTIVE

To be a significant part of a company where I’ll be able to serve both its advancement and my personal career development.

HIGHLIGHTS

•Good interpersonal relationship skills

•Diligent, honest, patient

•Counseling skills

•Computer literate

•Personality Development teacher

•English teacher

WORK EXPERIENCE

Telstra

CSR

May 2016 – November 2016

Customer Service Representative- Telco Account (activate products, provide credit, check services and provide simple billing information)

Convergys

CSR

March 2015 – May 2016

Customer Service Representative- Health account (provide benefits, claim and appeal status and assist in resolving claim issues)

Alorica Philippines Inc.

CSR

July 2014 – January 2015

Customer Service Representative- Cable and internet account (scope of support includes billing and

assisting in pre-installation issue)

Don Bosco Training Center – Tondo

PROJECT OFFICER

November 2008 – September 2009

Job Description:

•Prepares project proposal for submission to funding agencies

•Helps plan programs for the Center’s need

•Assist in monitoring and evaluation of projects implemented

•Prepares and submits narrative report to donors

•Prepares yearly accomplishment of the projects undertaken to the administrator

•Follows-up scholarship grant and prospective donors

•Prepares and submits academic progress report of scholars

TESTING OFFICER

2001 – September 2009

Job Description:

•Screens applicant for the out-of-school youth program

•Administer, checks and release result of entrance examination

•Orients applicants for interview

•Facilitates and coordinates the house visitation of qualified applicants

OIC – HUMAN RESOURCE DEPARTMENT

November 2007 – October 2008

Job Description:

•Participates in manpower planning in coordination with the department heads

•Prepares employment contranct

•Coordinates the recruitment and placement of employees

•Administers test, conduct interview and assessment

•Keeps the 201 file and ensures the updating of records

•Coordinates and works with the Job Evaluation Committee And Salary Scaling

•Coordinates employee relations activities such as sports, social, spiritual and cultural activities

•Issues certificate of employment and other related matters as requested by employees

Participates in planning, for policies, procedures and systems, problem solving, decision making and performance monitoring through participation in ad-hoc committees and project teams

EDUCATOR

2001 – 2007

Job Description

•Submits weekly lesson plan and test questionnaires

•Accountable for maintenance and keeps inventory of the items issued by the department head

•Enforces the rules and regulations of the school

•Submits the term grades of the students to the adviser and participates in the attitudinal evaluation

•Attends trainings and other related seminars

•Accomplishes minutes of the staff meeting and other pertinent documents

•Teaches Personality Development, Human Resources Development and English subjects

•Acts as speaker during parent/guardian and trainees’ formation

TRAINING CENTER AND UPGRADING COURSES SECRETARY

2000 - 2001

Job Description:

•Accomplish minutes of the regular Training Center staff meeting and upgrading courses’ staff

•Prepares the performance evaluation certificate of the upgrading courses participants

•Collection and distribution of the performance evaluation and certificate to shipping companies

•Preparation of the annual upgrading courses schedule and the annual summary of participants

EDUCATION

National Teacher’s College - J. Nepomuceno, Manila, Philippines

Bachelor of Science – Professional Education (Education program for degree holders) 2002-2003

University of Santo Tomas - España, Manila, Philippines

Bachelor of Arts Major in Behavioral Science June 1987 – April 1991

PERSONAL INFO

Born on June 27, 1970 at Tondo, Manila and married to Mr. Ariel P. Dy with four kids.

REFERENCES

Ms. Susana Garrate - Student Affairs Coordinator

Don Bosco Training Center – Tondo Tel. No.: +63-02-254****

Arnelia Esguerra - Secretary of the High School Principal

Don Bosco Makati +63-02-892**** local 407

Desiree David – Team Lead

Convergys San Lazaro +63-998-*******

Contact this candidate