Microsoft Office Service Representative

Ivan Velez, Jr

***** **** ***., *********

Email: V **********@*****.*** M obile Phone: 216-***-**** Education

Ohio University Scripps College of Communication- B.S. - Communication Studies Graduated: 5/3/2014

(Organizational Communication & Public Advocacy)

Ohio University Patton College of Education - Diversity Studies Certificate

( Race/Ethnicity, Gender, Human Sexuality, & Disability Specialization) Experience

College Now: Greater Cleveland Lincoln West High School - College Guide (08/2016-Present)

Serve to provide college and career guidance to student scholars

Prepare potential college scholars for post-secondary educational pathways

Cultivate honorable relationships with students while providing gainful information

Present college and post-secondary preparatory materials to students

Coordinate and chaperone college visit field trips for small and large groups Cleveland State Univ. Department of Student Life - Budget Graduate Assistant (01/2016-05/2016)

Managed all student organizations agency accounts and daily Budget Office operations

Monitored account balances, issue and process financial requisitions, and reconcile expenses into monthly reports

Established and develop with student organizations’ leadership for the purpose of communicating policies and procedure related to financial processes

Developed a working knowledge of Oracle/PeopleSoft, OrgSync, and other related technologies to better serve the needs and wants of student leaders Citizens Academy Southeast- First Grade Instructor (07/15-10/15)

Prepared and executive daily lesson plans for instruction to nearly forty students

Provided differentiated instruction on a daily basis as a means to ensure student growth

Mentored students in order to aid them in their acclimation to early elementary education Bryant & Stratton College: Downtown Cleveland Campus- Admissions Receptionist (07/14-02/15)

Maintained and controlled all preliminary channels of communication for all major campus departments

Edited, analyzed, and corrected data feeds through Oracle software and Microsoft Office

Provided exceptional service to all students, potential students, staff, business associates, and guests Ohio University Campus Involvement Center- Lead Office Assistant (10/13- 05/14)

Increased client satisfaction rating by providing optimal service to students, staff, faculty, and visitors

Registered over 100 student organizations and enhanced development of organizational operations

Maintained order of all major events throughout the entire Ohio University campus Honors

Esperanza Scholarship Recipient

2-T ime Ohio University Latino Heritage Achievement Award College Now Greater Cleveland Scholarship Recipient Skills/Certifications

Public Speaking and Communication Skills Event and Program Coordination Diversity Leadership Certification Emotional Intelligence Training Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Publisher)

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