Ayana Nephtalem

**** ******* ***** **., *******, GA 30034

Tel. 770-***-****. Email: acxwbt@r.postjobfree.com

WORK EXPERIENCE:

Jan, 2016 - Desktop Support. eBryIT (Client: Gwinnett County). Gwinnett, GA.

Sep. 2016 (1St. Started work in Aug., 2012 – Dec., 2013; on and off).

Duties Included:

Imaged new Dell PCs by using different technologies, including Ghost

Added/edited user accounts in Active Directory and Exchange Server

Configured Win 7 machine & migrated users’ data from the old to the new one

Installed extra software/applications and restored PSTs in Outlook

Installed and tested network printers & Drives, and specific applications

Deployed new PCs & LCDs, collected old PCs & LCDs, & decommissioned them

Oct., 2015 - Desktop Support . Collabera (Client: Blue Cross Blue Shield). Atlanta, GA.

Jan. 2016

Duties Included:

Imaged new & old Dell PCs & Laptops by using different technologies, including Ghost

Setup & configured Win 7, & migrated users’ data from the old to the new PCs

Installed extra software/applications, tested them and restored PSTs in Outlook

Mapped and tested network printers & Drives

Assisted user to test the new computer, VPN and verify all data are transferred

Added/edited user account in Active Directory

May, 2015 - Desktop Support. eBryIT (Client: Gwinnett County). Gwinnett, GA.

Sept. 2015 (1St. Started work in Aug., 2012 – Dec., 2013; on and off).

Duties Included:

Imaged new Dell PCs, named and connected them to Domain

Add/edited user accounts in Active Directory and Exchange Server

Imaged, setup & configured Win 7, & migrate users’ data from the old to the new PCs

Installed extra software/applications and restored PSTs in Outlook

Installed and tested network printers & Drives, and specific applications

Deployed new PCs & LCDs, collected old PCs & LCDs, & decommission them

Dec., 2014 - Desktop Support . Randstad (End client Quest Diagnostics). Tucker, GA.

Apr, 2015

Duties Included:

Imaged new &/or old Dell, HP & Lenovo PCs; named & connected them to Domain

Setup and configured Win 7, & migrated users’ data from the old to the new PCs

Installed extra software/applications and restored PSTs in Outlook

Installed and tested network printers & Drives

Deployed new and reimaged PCs and Laptops; assisted users with any issues.

Aug., 2012 - Desktop Support . EbryIT (End Client: Gwinnett County). Gwinnett, GA.

Dec. 2013 (Duties were the same as the 2nd assingnment at eBryIT, above.

April, 2012- Help Desk Support. Experis (Contractor to WorldPay). Atlanta, GA.

July, 2012

Duties Included:

Troubleshoot and fixed Credit Card Terminal (CCT) issues

Assisted customers download operating systems and applications to their CCT

Communicated with customers via email and/or phone on the status of their CCT

Documented/updated issues and solutions to CCT in ticketing systems

March, 2011 - Technical Support Analyst. TES/Compugen. Client Finning Edmonton, AB.

Nov. 2011

Duties Included:

Troubleshoot and fixed hardware & software issues on both Laptops and Desktops

Imaged new & old PCs and Laptops, & deployed or shipped them to customers

Set up and configured XP or Win 7 on new or old PCs & Laptops; did roll outs

Migrated user’s data and Outlook files from old PCs or Laptops to their new ones

Installed different software and/or hardware in Lenovo, HP & Dell PC’s and Laptops

Installed and supported VPN, AirCards and other applications

Assisted clients with software or hardware issues on the phone, remotely and/or in person

Installed dual monitor cards/cables and configured both monitors to work. IMAC.

Sept. 2010 - Technical Support Analyst (Contract). Acrodex. Client Hospital Edmonton, AB.

March 2011

Duties Included:

Imaged new & old PCs and Laptops, & deployed or shipped them

Rolled out Win XP and/or 7

Migrated users from one computer to the other, including all of their outlook components

Installed software and/or hardware, including Motherboard, in PCs and Laptops

Assisted clients with issues related to connectivity, applications & their PCs or Laptops

Installed dual monitor cards/cables and configured both monitors to work.

Moved work stations and peripheral devices from one location to another

Supported different HP and zebra (label) printers.

July, 2010 Field Tech Support (Contract). SOROC Tech Inc. Woodbridge, Ont.

to Sept. 2010

Duties Included:

Deployed new Workstations, monitors and printers and ascertained they worked

Reimaged new PCs and configured email and other applications on them

Assisted PC users with any issue they may have with their new PCs or image

Unpacked new PCs for deployment and packed old ones & readied them for shipment

March, 2010 Technical Support Analyst. Kelly Services (For IBM). Edmonton, AB

to May, 2010

Duties Included:

Administered Mainframe and Active Directory User accounts

Resolved and/or escalated application access and authentication issues

Assisted callers with different computer related issues

Created tickets for Server, desktop and other issues and escalated to concerned groups

EDUCATION:

2008/07/07 - A+ Essentials and A+ IT Technician: Enterprise. New Horizon Computer

2008/08/04 Learning Centre, Atlanta, GA. A+ Certification earned.

2008/07/20 Network +. New Horizon Computer Learning Centre, Atlanta, GA. Net+

Certification earned.

1998-99 MCSE Training. Microbus Computers and Networks Inc., Toronto, Ont. Microsoft Certified Systems Engineer certification obtained in 1999.

1977-1980 B. A. Degree. Major subject: Economics. St. Thomas University, Fredericton, New Brunswick, Canada.

SKILLS:

MS Office 2000-10, Front Page 2000, 02 & 03, MS Visio 4 years

Windows 2,000-5, Windows XP, Vista, 7 & 8

Active Directory 11 years

Help Desk, Desktop Support (Deskside support) 11 years

Used several ticketing systems, including Oasis

US Citizen

Valid Class “C” GA driver’s license.

Contact this candidate