Service Customer

PRABHUTEJ “TJ” ALAHARI

***** ******* ** ******* *****, 510-***-**** ****************@*****.***, www.linkedin.com/in/Prabhutej

GLOBAL SUPPLY CHAIN PROFESSIONAL

A result driven professional profound to be associated with a progressive organization, which would provide the scope for applying my expertise, skills and also to be part of a team that dynamically works towards the growth of the Organization.

ACADEMICS

California State University Long Beach, Masters in Global Supply Chain Management Xavier’s Institute of Business Management, MBA in Supply Chain.

Loyola Academy, Bachelor of Commerce in Finance and Accounting-with Honors.

EXECUTIVE PERFORMANCE

Wrist Ship Supply

Business Process Manager North America June 2016 – Present

The Business Process Manager (BPM work closely with Wrist’s Chief Operating

Officer to maximize efficiency through data analysis.

BPM drives the transformation and be a change agent together with the senior management to become LEAN and data based in decision-making. BPM will work closely with the Wrist North America steering committee and the Global Process Management team.

The BPM will be deployed in the various functions across the business in North America and through cross functional teams improve the efficiency and eliminate waste through DMAIC improvement cycles and application of other relevant LEAN tools.

BPM will set the agenda, together with the Senior Management team, on project prioritization and be involved from project selection to project performance management follow up.

The BPM will be involved in Business Process Management for the Wrist Support Service Centers in Malaysia and the Philippines as well as current and new branches throughout North America.

RESPONSIBILITIES:

Problem shooter and change agent together with CEO to change the culture to become LEAN and data based in decision making.

Be a change agent in getting Wrist North America to become data driven in its decision making. Develop operational Visual Dashboards to drive performance.

Getting LEAN implemented in Key functions such as Purchasing, Sales, Procurement, Warehouse, Operations, Finance and Shared Service Center.

Lead problem solving processes such as Kaizen and other LEAN initiatives to improve efficiency and quality of output.

Establish relevant controls, matrices and develop Visual Dashboards and performance measurement reports to drive our Must Win Battles in key functions.

California State University Long Beach, Department of Finance

Graduate Research Assistant August 2015 – May 2016

Perform research work in archives through interviews, online or whatever may be appropriate to assist Professor followed by preparing literature reviews and also supervise undergraduate students working on assigned research projects.

E.I DuPont

Operations Leader April 2012 – June 2015

Analyze KPI metrics for the service center and help developing improvement strategies.

Manage communications both within/outside Service Center: Sponsor, Sr. Leadership, DBT (DuPont Buy Team), SOTs (Sourcing Operations Team), Sites, SMs (Sourcing Managers) or Logistics Manager (LMs) and other key stakeholder groups to get alignment on strategy and recommendations.

Member of Implementation Task Force (ITF) for DuPont Service Center India.

Under the TRACC Initiative of driving the organization to the world class level. Managed a Work stream called “Customer Service” to derive the path forward and guidelines for the organization and its customer centricity.

Use of Quality Management Tools in Six Sigma for leaning and to fixing pain areas in operations.

People Management: Supervised a team of 10; Conduct performance appraisals, provide constructive feedback on career development, manage attritions and Retain organizational talent and develop them.

Ensuring optimum utilization of resources by cross training members of the team in all verticals of the process.

Awarded as a Best Operating Team for the year 2014.

Procurement Analyst

Identifying and analyzing the existing challenges on the basis of the data obtained from the system and presenting them to the supplier to come up with action-oriented solution.

Ranked as the Second highest individual contributor in terms of Cost savings in the site support section for the year 2013 and leading the floor in YTD Cost Savings for 2014, with a combined Savings value over $ 500,000 in the 18 months.

Lead multiple Green belt projects on “Data Standardization across Global Service Centers” and also Establishing a tracking mechanism between services centers for effective hard $ Savings.

Lean Certified from DuPont for a project with FTE benefit of 2.83 year on year by Eliminating manual intervention and revolutionized the communication process between the Site and the Services Centre

Acted as a single point of contact for the Process head in Supervising both process related escalations and queries to facilitate efficient Auto Purchase order process at the Service Center.

As an SME for Negotiations and Auto Purchase Order, in charge of scheduling and conducting training sessions and process reiterations.

Creating and maintaining the SOP documents for Auto PO and providing rollout sessions to the leadership and the broader team wherever required.

Member of a team worked on Global project of “Establishing Internal Controls with in processes across various DuPont service centers”.

Professional Organizations and Affiliations

Student board member of MSSCM advisory committee (CSULB). President of Student club MSSCM (CSULB).

Student Board Member, Institute for Supply Management, Los Angeles Chapter (ISM-LA)- 2015. Member of APICS Supply Chain Council, August 2015.

Member of LATC, 2015.

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