Customer Service High School

Tamara Richmond

**** *.**** *. #****

West Jordan, UT 84084

Home: 801-***-****

*****************@*****.***

Highlights of Qualifications

Career Summary:

Utilize my extensive Customer Service Experiences to add value to a progressive customer focused organization. My passion for providing Customer Service excellence and teaching the customers has always been my focus.

Experience

Discover Bank

Discover

West Valley, UT

Deposit Products Bank Representative

11/2014 Present

Respond to customer inquiries by telephone and /or mail.

Research and analyze the more difficult problems and accounts.

Maintain records of problems and inquiries handled.

Make adjustments to required banking regulations.

Suggest means of improving service based upon customer inquiries and complaints.

Assist in training and check the quality of work of lower level Deposit Products Representatives.

Assist lower level Deposit Product Representatives with answers for difficult inquiries from customers.

Convergys

Murray, UT

Customer Service

11/1997 11/2013

Worked for various projects over my tenure ranging from Aetna US Healthcare, Directv and Sprint.

Actively worked with customers to provide solutions to customer's inquiries and challenges with their accounts.

Explain products, services, prices an answer questions from customers.

Adjust sales scripts to better target the needs and interests of specific customers.

Resolve customers 'service or billing complaints by performing activities such as changing package plans, issuing credits, provided discount’s and adjust customer bills

Education

Taylorsville High School

Taylorsville, Utah

High School Diploma, General Education

6/1988

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