Sales Customer Service

Nii Noi Sharpe

*** ****** ** ********, ** *****

646-***-****. **********@***.***

O B J E C T I V E

A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.

Q U A L I F I C A T I O N S

More than five years experience in sales, insurance, Business operations, and Management.

Thorough building customized insurance policies for each individual after assessing risk factor.

Hands on experienced ability to sell various types of insurance and telecommunications services such as cable Internet and phone service.

Excellent communication and human relations skills.

W O R K H I S T O R Y

08/2015-Present Cablevision, Optimum, Piscataway New Jersey, Inbound Sales

Assist and guide customers with all the required knowledge of the services and goods. Cable, Phone, Internet, and Service Protection Plan.

Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the inbound sales representative responsibilities.

Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs.

Ensure premium level of client satisfaction in one phone call.

Pitched to Customers to show the benefits of saving money and overall quality switching to Cablevison from Competitors such as Dish Network Direct Tv Verizon Fios .

08/2014-May 2015 Time Warner Cable, 23rd St NYC, Retail Rep Specialist

Assisted customers in the selection and purchase of products and services, such as Cable, Phone, Internet and Home Security systems

Retained customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services

Demonstrated full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers

Achieved and exceed all sales and retention quotas set for the department by following the established departmental policies and procedures

03/2014-08/2014: Home Depot, Union, NJ Sales Associate

Promoted services offered at the Special Services. Tool rental and Pro Desk

Actively seek out customers on the racetrack and in the aisles and offer a friendly greeting. Smile, and make eye contact with customers

Assisted customers with special orders and installed sales

Has knowledge of other Home Depot companies and how to best recommend them

11/2013-02/2014: Farmers Insurance Inc., Parsippany, NJ

Insurance Agent

Sold customized insurance to suit customer specific needs

Ensured that all requirements of the policy are fulfilled, medical exams ect.

Calculated the customer’s premiums and help establish their payment method

Discussed existing coverage of the individual or property and further explain what we can do to their benefit

Sold various types of insurance to business clients

Attended networking & sales events, trade shows & community events Maintained excellent records and stay on top of policy renewals.

Constantly promoted the advantages of our programs.

Informed all current customers to review, update, or suggest additional changes.

6/2011-11/2012: Empire Beauty School Inc., Astoria, NY

Career Planning Specialist

Determined if candidates are appropriate for admission based upon career goals and educational history

Participated in recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs

Interviewed five people on a daily basis ensure a right candidate for the school, enrolls twenty five students a month

Conducted weekly following at minimum with all applicants to ensure successful orientation and class star dates. Collected documentation and prepared reports to guarantee that candidates made smooth transition to begin school

Analyzed data to determine trends for Empire’s budget. Forecasted next student population for the school, including ordering student kits, lockers and uniforms

Kept abreast of all policy changes

1/2009-12/2011: University of Phoenix, New Jersey Campus

Enrollment/Academic Advisor

Planned and implemented recruitment activities for assigned high schools and territories, including travel to distant sites in the state of New Jersey and nationally

Managed student inquiries while utilizing advanced problem-solving skills to address and resolve any pertinent questions or concerns

Utilized customer service skills in efforts of student retention and ultimately contributing to the bottom line of the institution

Demonstrated the ability to work well with others as well as independently.

9/2002- 12/2008: Sprint INC, Forest Hills, NY

Sales Supervisor

Developed efficient managerial skills while training, coaching and hiring new employees and assimilating them to the rules and regulations of the store location

Exceeded store sales goals through in store sales and outbound store marketing

Provided an outstanding customer experience through personal leadership and example, and ensure all associates do the same

Improved marketing and sales skills by exceeding monthly quota of commission through the performance of inside sales and outbound marketing efforts

Encouraged associate retention through effective coaching and leadership of retail staff, including business learning, product knowledge and associate personal development. Treated all associates fairly and objectively; discipline and/or coach all associate with consistency and timeliness

Ensured associate compliance and ethical behavior relating to all company policies including, but not limited to, returns and exchanges, operational tasks, commissions, and credit adjustments

E D U C A T I O N

University of Phoenix – Received Masters in Management

Baruch College – Received Bachelors in Corporate Communication with minor in Marketing

New Jersey - Life and Health License

New Jersey - Property and Casualty License

Computer Proficient: Microsoft Office, Word, Excel, Powerpoint and Outlook, internet navigation.

Professional References Furnished Upon Request

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