Professional Summary

Accomplished engineering professional offering over 13 years’ experience in the areas of troubleshooting, top tiered support, network optimization, and global support. Exceptional skills in leading project transformation, strategic insight, and sharp planning to manage network infrastructure projects and provide solutions for meeting top- and bottom-line objectives. Extensive knowledge of network management and troubleshooting of advanced network systems for ensuring customer satisfaction through qualitative and timely delivery of projects. Remarkable skills in effectively implementing and executing strategies leading to effective operational excellence and improved work ethic and performance.

Skills and Core Competencies

Alcatel Lucent Wireless Switches • ALU MSC Environment • ALU Domestic and International 5ESS • ALU Routing Environment • OA&M Knowledge • Citrix Environment for ISUP and IS41 Signaling • Perl and Unix Programming • MS Office Suite • Written and Verbal Communication Skills • Map Skills • Technical/Functional Expertise • Project Management and Delivery • Incident Management • Training/Mentoring/Team Building • Risk Identification and Management • Performance Management • Resource Development/Relations Management • Industry Standards and Practices

Selected Career Highlights

Trained several teams on ECP/5ESS switches and CDMA lucent cell site best practices and protocol.

Launched four markets, adding all routing tables to the switches to enhance call flow optimization.

Consolidated five switches covering thousands of customers seamlessly with zero discrepancies.

Traveled to India and partnered with several teams on ECP/5ESS and CDMA cell site maintenance, troubleshooting, and theory.

Experience

QC OSP specialist, Cyient 05/2016 – Present

Quality specialist check of OSP design.

Use quality shorts and practices to correct design jobs before going to the customer.

Work with off shore and on shore design to guild them for learning practices.

BSTCAD design quality check and correct.

Senior Translations Engineer, Cricket Communications/AT&T Mobility, Nashville, TN 08/2006 – 01/2016

Streamlined operational workflow by managing nine switches and three virtual switches for all routing changes.

Built 911 routing for all PSAP’s and TCS while completing SIP/TRFO trunk builds, and routing in both ECP and 5E.

Managed and completed multiple switch backhaul consolidations on time and under budget for senior leadership.

Mitigated project downtime by resolving trouble tickets for routing type problems, including phone, LNP, and digit routing.

Spearheaded new technology projects, including SIP, TRFO, and LTE growth.

Ensured timely completion for all monthly Lerg and TDS updates for all roaming vendors.

Created scripts in Perl or Unix to optimize efficiencies.

Saved millions in annual costs by implementing affordable changes quickly while testing all codes to reduce chances of any calling issues.

Key role in five market consolidations, leveraging expertise in routing and switching to save manpower and project headcounts.

Field Technician II, RCC/UNICEL, Biddeford, ME 11/2005 - 08/2006

Partnered with several remote teams to ensure network functionality and optimization.

Extended equipment length by executing monthly, annually, and yearly preventative maintenance on indoor Lucent and Ericsson sites.

Performed antenna sweeps for possible line or antenna issues while maintaining microwave radios.

Aided in the planning and growth of any new equipment into the switch or sites.

Interfaced with the RF team to execute drive testing and produce a better network.

Built and replaced cables for RF antennas while testing, analyzing, and replacing circuit boards.

Executed power measurements and calibrations on sectored sites, resolving issues by troubleshooting through completion.

Inventoried older unused equipment in storage to identify replacement parts and save money.

Previous Work History

Telecom Installation and Repair Technician, Connective Resources, Knoxville, TN, 12/2004-11/2005

Lucent 5ESS/ECP/Flexent Trainer Consultant (Contractor), Lucent Technologies/Tekmark Global Solutions, Bombay & New Delhi, India, 12/2002-07/2003

Switch Technician/Cell Technician, Cricket Communications, Knoxville, TN, 08/2000-12/2002

Education

A.A.S., Electronics Engineering Technology, ITT Technical Institute, Knoxville, TN (Cum Laude)

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