Customer Service Sales

Stephen Roylance

Masters of Museum Studies Program 2001-2004

Studies focused on multimedia in the museum setting, pluralism and cultural diversity and education in an informal setting. Ithaca College, Ithaca, New York.

Bachelor of Science in Cinem a and Photography 1997-2001

Graduated with honors. Concentration in Cinema Production with minors in Art History and Scriptwriting.

Whole Foods Market, Albany, New York. Various Positions 2014-Present

Cus tomer Service Supervisor January 2016-Present

Collaborate with Front End and Store Management in running an efficient and friendly front end. Provide our customers with gracious and hospitable service on a regular basis.

Supervise, train and mentor a customer service staff of over thirty, cashiers, baggers, cart runners and cleaning personnel. Able to prioritize department needs based on sales flow, and prioritize if needed. Able to make decisions decisively.

Assist Front End Management with hiring, evaluating and giving constructive feedback to new employees

Communicate information via email to all departments of store.

Cash handling: Audit, pick up cash from, and give loans to register tills on a daily basis. Coordinate multiple fundraising campaigns and customer appreciation events. Produce Supervisor August 2015-January 2016

Responsible for updating and maintaining logbooks.

Monitored department for proper cooler temperatures and upkeep of organic integrity. Cashier/Customer Service Booth June 2014-August 2015

2121 Main Street Pharmacy, Cheektowaga, New York. Pharmacy Tech/Driver. 2003-2011

Worked in a professional, hospital/closed pharmacy setting. Provided service to local Hospice and other care facilities. Assisted Pharmacists in entering, verifying, fulfilling and completing prescriptions.

Proficient in pharmacy based computer programs. QS1. Pyxis dispensing systems.

Provided excellent customer service to our private clients and staff of institutions we served.

Monitored inventory, restocked, and reordered pharmacy supplies and products while adhering to Pharmacy guidelines and budgets.

Contact this candidate