Customer Service Information Technology
Resume:
LOVELY ROSE S. LOBUSTA
#** *. ***** **. *********,AsinganPangasinan, 2439 Philippines/
C9-2 Pasco St. Libis Quezon City Metro Manila
*******************@*****.***
Passport No.: EC2848777 • Date Issue: 27 Nov. 2014• Valid Until: 26 Nov. 2019 • SSS: 02-3297008-9• TIN : 450-***-***-***• PhilHealth: 05-025462190-8 • Pag-ibig: 121*-****-****
CAREGIVING / OFFICE STAFF/ IT ASSISTANT
QUALIFICATIONS
Six months trained as caregiver.
Four months as a Customer Care Associate.
One Year as a Kapamilya Care Specialist.
Ten Months Account Executive.
Highly skilled in assisting clients from different cultures in the activities of daily living.
Competent at providing personal grooming; skin care, hair, nails and oral care.
Hands-on experience in monitoring blood pressure, vital signs, pulse, temperature and respiration.
• Proven record of providing clients with assistance in toileting, bathing, dressing and personal hygiene.
Demonstrated ability to encourage everyday activities in keeping with the client’s needs.
Adept at preparing and serving nutritious meals.
Track record of providing conversation and companionship in a respectful manner.
Proven ability to remind prescribed medication.
• Proficient in assisting clients with walking and physical therapy.
Able to assist patients at night.
Productive self-starter with a strong work ethic; consistently achieved goals.
Proven experience in network/hardware/opearting system troubleshooting, Laptop/desktop/printer, technical support, lay-outing (photoshop), video editing, detailed reporting and monitoring, clerical works and customer service help desk.
SKILLS
Safe patient handling
Emergency responding
Time management
Sanitation standards
Agile and empathetic
Integrated Customer Management System (ICMS Expert)
Customer service Oriented
Technical Support(inbound )
Telecollect(Outbound)
Windows Xp/7/8/8.1
Microsoft Office 2010/2013
PC software installation
Printing and Scanning
Anti-virus control
Photoshop
Detailed reporting
Clerical works awareness
Dependable
Flexible
Capable with dealing other people
Patient
hardworking
Good Communication Skills
EXPERIENCE
On Call Caregiver
Nov. 2016 - Present
Bernales and Associate Law Office • 3rd Flr. A. Francisco Gold Condominium, West Kamias Quezon City
• Jan.4, 2016 – Nov. 12,2016
Account Executive (SKY Cable & SKY Broadband)
Informing billing inquiries, concerns and status of their accounts ;
ICONNECT CONVERGENCE INC • 2NDFlr. Mother Ignacia Bldg. Quezon Avenue, Quezon City
• Jan.1, 2015 – December 31, 2015
Kapamilya Care Specialist (SKY Cable & SKY Broadband)
Informing billing inquiries, concerns and status of their accounts ;
Installing and configuring computer hardware, operating systems, applications and network connections;
Monitoring and maintaining computer systems and networks;
talking to staff or clients through a series of actions, over the telephone to help set up systems or resolve issues or tele-troubleshooting;
troubleshooting cables, system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required (modem, router, power adapter, utp cables, and PC parts and accessories);
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
performs all possible isolations and troubleshooting to resolve faults and fixed computer issues and tv cable.
CORSERVE • 33 San Juaquin St. SFDM Quezon City• Aug. 25, 2014 – Dec. 31, 2014
Customer Service Representative (SKY Cable & SKY Broadband)
Installing and configuring computer hardware, operating systems, applications and network connections;
Monitoring and maintaining computer systems and networks;
talking to staff or clients through a series of actions, over the telephone to help set up systems or resolve issues or tele-troubleshooting;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required (modem, router, power adapter, utp cables, and PC parts and accessories);
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
performs all possible isolations and troubleshooting to resolve faults and fixed computer issues.
CERTIFICATIONS
Caregiving National Certificate II – Certificate No. 161*********** - TESDA
Computer Hardware Servicing National Certificate II – Certificate No. 140*********** – TESDA
TRAINING
Asian Personal Care, 972 Aurora Blvd. Quezon City, Metro Manila
Nursing Assistance
Assist patient in feeding
Regular monitoring vital signs, pulse,temperature and respiration.
Providing personal grooming, skin care, hair, nails and oral care.
Assist in toileting, bathing, dressing and personal hygiene.
St. Michael’s Medical Center, 2nd flr. Trinisia Center Edsa, Arayat Cubao Quezon City, Metro Manila
Checking Vital Signs, height and weight of the patient’s.
Assist patient’s for their needs and inquiry.
Collecting urine for Drug test .
Encoding and filling data reports of patient’s
Releasing medical result for the patient’s.
Certificate of Completion
San Roque Power Corporation Philippines San Roque, San Manuel, Pangasinan
Human Resources Document Control/IT Server Department
Encoder, Filing Documents, Networking, Assembly and Disassembly, Organize Company Project, Photocopy, Printing, Reformat, Scanned, Software Installation and Troubleshooting
Certificate of Completion
SEMINARS
STUDENT DEVELOPMENT SEMINAR-Urdaneta City University Urdaneta City, PangasinanMultimedia Room-August 27, 2010
9TH PHILIPPINE YOUTH CONGRESS IN INFORMATION TECHNOLOGY-University of the Philippines Diliman Quezon City University Theater, UP Film Institute, AngBahay Alumni and GT-Toyota Asian Center-September 20-21, 2011
10TH PHILIPPINE YOUTH CONGRESS IN INFORMATION TECHNOLOGY-University of the Philippines Diliman Quezon City University Theater, UP Film Institute and AngBahay Alumni-
September 13, 2012
STUDENT RESEARCH SYMPOSIUM-Urdaneta City University Urdaneta City, Pangasinan
University Gymnasium-March 7, 2013
IPOSITIVE IT APPS CONGRESS- Dagupan City Arzadon Gym, Liesure Coast Resort-August 16, 2013
PERSONALITY DEVELOPMENT AND PROFESSIONAL WORK ETHICS-Urdaneta City University Urdaneta City, Pangasinan Room NB66, UCU Campus-November 18-19, 2013
PERSONAL AND PROFESSIONAL ENHANCEMENT PROGRAM AND JOBS FAIR 2014-
Urdaneta City University Urdaneta City, Pangasinan University Gymnasium-March 5-6 and
14, 2014
EDUCATION
Professional Caregiving- Asian Caregiving and Technology Education Centers,Brgy. Pinagkaisahan Cubao Quezon City, Metro - 2016
Bachelor of Science in Information Technology-Urdaneta City University Urdaneta City, Pangasinan- 2010-2014
Luciano Millan National High School-Poblacion West Asingan, Pangasinan-4th place in the 8th Regional Step in DEPED-Drum and Lyre Corps. Member-Cosmetology-2008-2014
Parañaque National High School Annex-DimasalangExtension,Baclaran, Paranaque City, Metro Manila-2006-2008
Narciso R. Ramos Elementary School-Poblacion West Asingan, Pangasinan-Fifth Honor(Grade 5-6)-Stringer Staff-Girls Scout of the Philipppines-Literary/ Features Editor-Drum and Lyre Corps. Member-2004-2006
Salvation Army Learning Center-Poblacion West Asingan, Pangasinan-2000-2004.
PROFILE
Born February 20, 1993 in Pasay City. Lived in #P.Ramos St. Poblacion West Asingan, Pangasinan at present. A single Filipino citizen that can speak tagalog, ilocano and English language. Roman Catholic With a height of 5’2, having 53kg of weight. Fair complexion, well-proportioned built, brown eyes and black hair.
ABOUT ME
Caregiver helps another individual with an impairment with his or her activities of daily living. Any person with a health impairment might use caregiving services to address their difficulties. Caregiving is most commonly used to address impairments related to old age, disability, adisease, or a mental disorder.
IT Assistant/Office Staff offering versatile technical skills and proficiency in clerical works. Strong planner and problem solver who readily adapts to changes, works independently and work well under pressure. Able to adapt and accomplish multiple priorities and meet tight deadlines without compromising quality. Highly organized and with strong communication skills and work ethic. Customer service oriented. A self-motivated and skillful support to department managers.
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