Customer Service Sales

BHAGYA LAXMI

Email:

**************@*****.***

Current Address:

Rolla Street, Bur Dubai,

Dubai

Contact No:

Mob : +971-**-***-****

Personal Information:

Date of Birth : 05.09.1989

Sex : Female

Nationality : Indian

Marital Status : Married

Languages : English, Hindi,

Tamil, Telugu

Visa Status : Husband’s Visa

Hobbies:

To channelize my creative thought process by designing greeting cards, reading novels and referring dictionary.

Summary:

*Substantial experience and outstanding skills in Customer Service and Business Development who constantly applies ideas towards the creation of a bigger profit margin.

*Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

*Dedicated Business Development Executive who has networked with some of the most significant corporate executives in the European Countries and has given the keynote address to several large business conventions.

*Personally responsible for an average growth in business.

*Adept at providing effective marketing services and meeting all company production goals and deadlines.

*Excellent interpersonal skills and communication skills.

Professional Experience:

Business Development Executive, Karya Technologies Inc., February 2014 - September 2014.

Researching and collecting information about the C-level members of several companies for maintaining a strong business contacts that grow significantly with each trade show.

Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.

Work with and expand current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business.

Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge.

Provide regular feedback to senior management about marketplace and competitor activity.

Negotiated three sales agreements that the company had ever won.

Responsible for developing a strong professional network and utilizing that network to bring in new business referrals on a regular basis.

Customer Support Executive, Sutherland Global Services, Amazon.co.uk Process, 2012 – 2014.

We handle complaints and queries of our customer and provide them a resolved and satisfied result.

Assist customers with returns, purchasing store protection plans and service packages.

Keeping records of customer interactions and recording details of complaints, comments, and inquiries.

Follow up to ensure that appropriate action has been taken on customer requests and complaints.

Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.

Always perform timely performance evaluations and initiate appropriate action if needed.

Responsible for overhauling the company's customer service policies and increasing customer satisfaction.

Career Break (September 2014 -Present):

I started preparing for Bank Examinations. Meanwhile, I started shaping my leadership skills while serving as a mentor and alongside started improving my communication skills.

Also, I have done few freelance projects in government colleges and government firms.

Served as a volunteer in various NGO’s.

At the same time, learned home management and I have been staying up to date with new developments by watching news and reading industry publications and are cent percent ready to dive-back in full- time work force.

Education:

Bachelor of Engineering in Computer Science (2007-2011) with 76% from Sri Krishna Engineering College, Chennai.

12th, 2007 with 66.4% from Govt. Model Senior Secondary School (CBSE), North Andaman.

10th, 2005 with 67.8% from Govt. Model Senior Secondary School (CBSE), North Andaman.

Skills:

Multi-task-oriented and Multilingual

Leadership and Self-motivated

Good interpersonal and analyzing skills and Fast Learner.

Ability to handle pressure and work on tight deadlines.

Achievements:

Trained new employees.

Met deadlines consistently.

Held a perfect attendance record.

Presented at well-known seminar.

Designed a project using mobile technology in College.

Achieved team goal.

Extra-Curricular Activities:

Volunteer in the Blood Donation camp and NSS Camp.

Coordinator in College Symposium.

Been an active orator since childhood.

Declaration:

I hereby declare that all the information furnished above is true to the best of my knowledge.

Place:

Date: (BHAGYA LAXMI)

Contact this candidate