Customer Service Representative
Resume:
Catherine Bashford
**** *.* ***** ******* Miami, FL 33056
786-***-**** ~ acxvvx@r.postjobfree.com
Summary of Qualifications
Detail oriented, self-motivated
Excellent team development and customer service skills
Leadership skills with high moral and ethical standards
Exceptional communication skills, strong analytical ability and decision making
Hard working, accountable; meet deadlines and strong follow up
Knowledge
Education
Carol City Senior High Miami, FL
High School Diploma August 2005- June 2009
Experiences
Duty Free America’s January 2014 – Present
Cashier Miami International Airport
Greet customers in several languages (English, Spanish, Portuguese, and Creole.)
Accounting collecting and recording cash, credit debit transaction
Process delivers to international flights
Answer and direct incoming telephone calls
Superior verbal and written communication skills
IRT/Iqor September 2013 –December 2013
Customer Service Representative
Develop and maintain close working relationships clients, quality customer service.
Obtain pricing from existing and new clients sale
Able to take credit card orders via telephone
Proven record of managing and tracking the quote to order process
Frequently answer a high volume incoming calls: resolving customers problems
Troubleshoot devices
Wal-Mart November 2010- January 2012
Customer Service/ Money Center/Cashier/ Supervisor
Receive orders from departments within the organization.
Process orders and schedule deliveries for supplies, materials, equipment and services.
Ensure company inventory is maintained in accordance to company policies.
Keep records and create reports regarding supply costs.
Assisted management with training new staff for customer services and cashier department
Receive and disburse currency
Secure and maintain client confidentiality
Manage retail staff, including cashiers and people who works on the floor
formulate pricing policies
Handle customers questions, complaints, and issues
Ensure standards for quality, customer service, and health and safety are met
inventory
Excel Kids Academy December 2009 –July 2010
Toddler Teacher Miami-Gardens, Fl.
Maintained a daily student progression reports
Customer Service/ Client retention
Registered/Processed incoming students
Accept and Process incoming Payments
Wing-Stop July 2007 –June 2009
Cashier Miami-Gardens, Fl
Practice proper and safe food management
Accept and process cash and credit card transaction
Accept incoming mail correspondence
Practice excellent Customer Service skills
Answer and direct incoming telephone calls on switchboard telephone system
Enter and secure data in cash register
Skills and Training
Typing speed of 30 WPM
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to work independently with minimal supervision
Ability to function well under stress
Excellent verbal and written communication skills
Great interpersonal and organizational skills
Great/Creative writing skills
CPR License
Catherine Bashford
2775 N.W 167th Terrace Miami, FL 33056
786-***-**** ~ acxvvx@r.postjobfree.com
References
Felicia McDonald
Former-Colleague
acxvvx@r.postjobfree.com
Self Employed Business Owner
Miramar, Fl.
Michelle Johnson
IRT/Iqor
acxvvx@r.postjobfree.com
Customer Service Representative
Miramar, Fl.
Donishea Watts
Wal-Mart
acxvvx@r.postjobfree.com
Customer Services Representative
19501 NW 27th Ave
Miami Garden, Fl.
Contact this candidate