Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Minneapolis, MN
Posted:
December 13, 2016

Contact this candidate

Resume:

MARIA JUBRIL

ADMINISTRATIVE ASSISTANT

Core Competencies

Goal-driven, efficiency and deadline focused office manager, with ability to adapt to fast pace and ambiguous work environment.

Proven track record of successfully managing office logistics for multiple sites/personnel, while providing excellent customer service to internal and external customers.

Very personable and professional

Team Coordination & Leadership

Decision Making & Problem Solving

Social Media Management

Time Management

Analytical and organized

Strong Verbal and Written Communication

Professional Experience

Universal Christian Ministries: Office Manager Saint Paul MN 6/13-Present

Provide administrative support to Pastoral staff including calendar/schedule management, expense report processing, phone coverage, coordinate travel and misc. projects.

Develop presentation materials for training, education purposes, supporting overall communications

Manage all logistics and coordination of space, speakers, materials, enrollment and participant support for centralized learning offerings

Support budget activities, including invoice processing

Oversee effective file maintenance on shared drives and/or SharePoint to ensure documents are appropriately managed and filed

Provide office manager support (supplies, office equipment, invoices, etc.)

World Lending Group: Executive Assistant, Minneapolis MN 12/11 – 4/13

Served as key point of contact and facilitated responses for inquiries and data requested from both internal and external customers.

Created standard operating procedure documentation that was distributed to all departments and new hires.

Performed quality assurance testing on all new databases to assure conformity with all procedures

Provided administrative support and day-to-day office management.

St Benedict Nursing Home: Admin Assistant, St Cloud MN 6/09 – 10/11

Maintained a variety of systems and guidelines to ensure compliance to all program regulations. Recommend staffing needs to ensure clients’ ongoing service needs are met.

Provided customer service for clients and families to ensure timely delivery of needed services.

Maintained a highly productive, efficient, and quality-driven environment, with a focus on client care and emotional support.

Gathered data and developed quick reference cards for staff to use when inputting patient information into the electronic medical record. These cards helped prevent unnecessary errors from being inputted into the electronic medical record.

Alzheimer’s Association, Health Admin Intern, St Cloud MN 08/08 – 5/09

Completed patient registration, scheduled consults and appointment for patients, and vendors

Pulled and filed patient charts and records; performed data entry and distributed mail while maintaining appointments system and answered multiple telephone lines.

Managed, maintained and processed requests and proof of client and patient medical records

Provided innovative and creative programs for the elderly with Alzheimer and Dementia, provided learning and growth experience programs that peaked patient interest

EDUCATION

Saint Cloud State University St Cloud, MN

Bachelor of Science in Healthcare Admin, June 2012

Major: Healthcare Administration & Management

North Hennepin Community College

Liberal Arts Certificates, June 2008

COMPUTER SKILLS

Microsoft word, excel, PowerPoint, and outlook



Contact this candidate