Customer Service Sales

Jeanette White

**** ****** ****, ******, ** ***** 847-***-**** *********@*********.***

Objective/Profile

To be employed in a business support, HR support, Administrative Assistant, or Customer Service position.

Personable business professional with 20+ years of successful support to the air conditioning, fitness, automotive, pharmaceutical, and pharmaceutical printing industries. High level of self-initiative and dependability, talent for quickly mastering technology. Strong written and verbal communication skills, and accustomed to handling sensitive and confidential information. Flexible, proactive, poised and competent - thrive in a fast-paced environment. Team and service oriented disposition, and have the ability to develop and maintain positive working relationships. Successful at multi-tasking.

Professional Employment History

All American Containers of The Midwest (Libertyville, Il)

Customer Service Rep, August 2014 to present

Process customer Warehouse orders (shipped from Warehouse or direct ship from Vendor)

Send container samples to customers

Process various reports for Sales Reps

Oversee Customer Aging reports; process check deposits and enter into payment journal

Miscellaneous duties as needed

Clondalkin Pharma & Healthcare ( Keller Crescent) – Indianapolis, IN

Customer Service Rep, August 2011 to August 2014

Customer Service Activities/Accomplishments:

Provide daily account management of label print jobs for top pharmaceutical clients

Order entry all new job tickets and follow orders through the production process

Download new Purchase Orders from customer portal on a daily basis

Act as direct point of contact with client and respond to their inquiries

Maintain order summaries on a weekly basis

Ensure current specifications are filed in GMP library

Nosco, Inc. – Waukegan IL

Sales and Marketing Specialist, May 2000 to June 2011

Provided support for the Vice President of Sales, the Sales Reps (10), and supported activities for the Customer Service Department, Marketing Department, Estimating Department and Solutions Engineering Department as needed.

Sales Activities/Accomplishments:

Leadership role in the planning and coordination of annual sales meeting (local and out of town).

Leadership role in the distribution of the annual calendar to customers.

Comprehensive understanding of the business flow for the Quarterly Review Meetings, Annual Operating Plan, and the Annual Sales Forecast. Edited the Sales Sections for correct grammar and clarity.

Responsibility for two company credit cards used for trade show activities, seminar/conference registrations, and miscellaneous purchases as needed by various departments.

Leadership role in the coordination of customer holiday gifts and cards

Coordinated customers bids – completed the Request for Information Sections (questionnaire/survey) to meet customer specified deadlines.

Miscellaneous: Coordinated domestic travel arrangements, edit/compose/proofread correspondence, spreadsheet and document preparation. Served on various committees as needed (100 Year Celebration Planning Committee, Customer Lunch and Learn sessions). Microsoft Office “go to” person. Set up internal and external meetings (scheduled conference call dial-in numbers, used “Go to Meetings” when needed).

Jeanette White

1546 Auburn Lane, Gurnee, IL 60031 847-***-**** *********@*********.***

Marketing Activities/Accomplishments:

Used Bronto Software to send direct e-mail campaign messages to customers and prospects.

Was a team member of the Interphex Packaging Trade Show planning committee - held at the Jacob Javits Center in New York City.

Leadership role in organizing the company e-Store.

Created an Excel database using Jigsaw for direct e-mail campaign (digital printing) to prospects.

Maintained Marketing collateral (brochures, promotional items). Edited/proofread brochures as needed.

Abbott Laboratories – PPD Division – Abbott Park, IL

People Office Coordinator, September 1997 to May 2000

The People Office Coordinator position was a liaison between the Human Resources Department and Technology Management.

Activities/Accomplishments:

Set up internal interviews, conduct departmental orientation

Coordinate all of the College Recruiting trip arrangements and attended on-campus recruiting fairs.

Liaison between Abbott Technology Management and college interns.

Tracked training needs for career development and regulated training.

Tracked work assessments and performance reviews.

Additional Experience:

Life Fitness, a Division of Brunswick, Franklin Park, IL

Executive Assistant to Vice President of Business Development

oWas responsible for high-level administrative support tasks.

United Technologies – Carrier Corporation, Indianapolis, IN

Seniority Specialist

oWas responsible for Union (United Steelworkers of America Local 4315) seniority system.

Hourly Personnel Supervisor

oResponsible for recruiting, hiring, seniority system, payroll authorizations, Government and Corporate statistical reports, and unemployment claims.

Education

College of DuPage – Glen Ellyn, IL

Associates Degree, Business Management

GPA: 3.6/4.0

Volunteer Experience

The Zacharias Center – HR Committee Volunteer (August 2003 to June 2011)

American Cancer Society Relay for Life/ Gurnee - Committee Member (July 2004 and July 2005)

Museum of Science and Industry Chicago – Science Connections Department (August 1992 to May 2001)

Additional Skills

Microsoft Word 2003 / 2010

Microsoft Excel 2003 / 2010

Microsoft PowerPoint 2003 / 2010

Microsoft Outlook 2010

Bronto Marketing Database

Logic and Radius (specific to printing industry)

Concur Expense Report

Notary Public

Customer Experience Training 2010-2011

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