Manager

Manager

Focus: Retail ~ Distribution ~ Operations ~ Human Resources

Qualifications Profile

Performance-focused, results-driven, and accomplished professional with more than 27 years of experience in sales and marketing

leadership, coupled with proven track record of success in delivering outstanding results. Keynoted for providing effective

leadership to employees in maximizing productivity and performance toward the fulfillment of organizational goal. Excellent at

implementing innovative strategies to exceed target sales goals, maximize growth opportunities, and expand market share. Equipped

with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels.

Technically proficient with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).

Areas of expertise include:

New Store Openings Process and Procedure Development Budget and Cost Optimization

P&L Management Marketing Strategic Planning Revenue Growth and Business Expansion

Financial Management and Modeling Operational Analysis

Professional Experience

Target Corporation, Various Locations (1989–Present)

Store Manager (T795), Knoxville, TN 2009–Present

Drive efforts in enhancing the store performance, completing turnaround operations, and boosting sales

Manage 4 exempt mangers, 6 supervisors-hourly, and approximately 130 team members in generating over $23M sales per year

Accomplishments:

Guided several company initiatives, thereby consistently attaining payroll and controllable expense goals

Earned recognition from the district and group leaders for consistency in brand presentation, operational excellence, and team

culture

Provided training to nine supervisors in a higher level management position, thus enabling two of them in becoming the store team

leader

Obtained numerous awards including Recruiting Captain of the Year, 2001 and 2011; Company Award for Pilot Program Excellence, 2010;

District Most Valuable Player (MVP), 2010 and 2012; Patriotic Employer of the Year – Secretary of Defense (partnership with Marine

Reserve), 2012; Highest Team Member Engagement, 2010 and 2012; and Community Captain of the Year 2010, 2011, 2012, 2013, 2014, and

2015

Surpassed the sales, payroll, gross margin, and all controllable expenses objectives of the year, which resulted in acquiring the

Golden Contribution award in 2010 and 2011

Store Manager (T151), Knoxville, TN 2007–2009

Trained staff and led team dynamics to provide excellent sales, service, and operational performance

Rendered assistance in generating over $32M in sales annually

Collaborated with the University of Tennessee to implemented new program in conducting a “Busing Event” from the campus

Oversaw six exempt managers, four supervisors, and 200 team members

Accomplishments:

Turned around an underperforming store into an improved operation and sales-achieving unit through outstanding leadership and sales

service

Initiated effective strategic planning and follow-up during the store sales to over $1M in sales in just one week

Received District Most Valuable Player award (MVP) and Trainer of the Year in 2008

Store Manager (T1250), Maryville, TN 2000–2007

Spearheaded the new store location opening and rendered training and guidance to the entire store team comprising of six exempt

managers, four supervisors, and 200 members

Functioned as business college captain and coordinator in training newly hired exempt managers, and promoted exempt managers to

store managers along with the seven supervisors to higher exempt level positions

Accomplishments:

Obtained commendation from the chief executive officer and president of target corporation for providing outstanding results

Acquired recognition for exceeding sales goals from the grand opening and achieving all pre-opening expense goals

Successfully received the Golden Contribution Award in 2005 and District Most Valuable Player (MVP) in 2004 and 2006 for meeting the

following years objective, which included sales, payroll, gross margin, and all controllable expenses

Earlier Positions Held:

Store Manager (T654), Largo, FL

Store Manager (T817), Bradenton, FL

Executive Team Leader Guest Service Executive Hardlines Executive Softlines Executive, Tampa, FL

Guest Service Executive Team Leader, Knoxville, TN

Education

Bachelor of Science in Business Management

University of Tennessee, Knoxville, TN

University of Tennessee Advisory Committee Member – College of Retail and Hospitality Management

Professional Development

Food Safety Certification

Target Master Training Program

Team Leaders (Store Managers/General Managers) Training Program

Union Free Workplace Trainer

Business College Trainer

Activities

Community Captain and Volunteer – United Way

Recruiting Captain – University of Tennessee

District Intern Coordinator – University of Tennessee and East Tennessee University

District Trainer – New Role for Store Team Leaders (Store Managers) and New Role for Executives (Assistant Managers)

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