Customer Service Data Entry
Resume:
Twanika N. Russell
**** *.*. ***** ******, Apt. *19. North Miami Beach, FL. 33162. 754-***-****. ***************@*****.***
Objective To obtain a position with a progressive company that will allow
professional and personal growth. I am interested in a position that will
use my many skills, diverse background and challenge me intellectually.
Since my resume cannot convey my level of professionalism and enthusiasm,
I would appreciate a personal interview to learn more about your company
and discuss the skills I have to offer. I look forward to hearing from
you soon.
Experience Court Records Specialist 1 (Miami Dade County-Clerk of Courts)
12/22/2014-06/07/2016
Docketing Unit-Civil Division
73 West Flagler, Miami, FL. 33130
Docket 14,000 plus documents within a month into the data base (Circuit/County/Returns)
Enter attorneys by using their bar numbers and emails into the data base with its corresponding plaintiffs and defendants (Answers Quene)
Docket service returns
Redact documents before it enters the data base
Docket documents in the standard quene
Recording (Miami Dade County-Clerk of Courts)-Temporary
07/14/2014-12/19/2014
Miami Dade County-Clerk of Courts
22 NW First Street, Miami, FL. 33128
Prepare mail for previous dates to be mailed out
Doc Prep and preparing all documents to be scanned
Scanning documents in the system
File Will Call
Receptionist
Correcting/Creating the Client File Number for all documents
Code Enforcement (Miami Dade County-Clerk of Courts)-Temporary
03/03/2014-07/11/2014
Miami Dade County-Clerk of Courts
111 First Street, Miami FL. 33128
Filing cases
Entering tickets in the system (Data Entry)
Entering return mail tickets in the system (Data Entry)
Prepping old/new documents/tickets
Scanning old/new documents/tickets in the system, entering the information and creating a file for each documents/tickets by ticket number
Quality Assurance
Opening of the mail and distributing
Creating files for the clerks for court and locating files for the clerks
Business Premier Care Representative (Call Center)
12/11-12/14
Teleperformance
4680 Commerce Way South, Boca Raton, FL. 33069
Add plans, rates, and coverage for international customers.
Offer the best plans, devices, features, etc.
Provide complete customer service.
Retention Representative (Call Center)
08/08-11/11
IRT
4410 N. State Rd.7, Ft. Lauderdale, FL. 33319
Resale the product to the customer.
Educate the product to the customer.
Provide complete customer service.
Customer Service Representative (Call Center)
04/03-07/08
PRC (Shared)
1313 N.W. 167TH Street, Miami, FL. 33169
Worked on several different accounts at one time that were part of the Shared Account. It included Army, Airforce, BCBS, USPS, Metafast, PBS, Lojack, Access Diabetic, Dell, Narvartus, GM, Hair Club, AARP, getmyw2.com, and Taco Bell.
Education Everest University Online, Tampa, FL.
Criminal Investigations
2009-2013
St. Thomas University, OpaLocka, FL.
Criminal Justice
2001-2003
Interests Typing 50 or more wpm, basic computer skiils, leadership skills, willing to work hard, quick learner, data entry, multitask, quality assurance, receptionist, willing to learn new things, reading and writing.
References References are available on request.
Contact this candidate