Manager Engineer

Robert Sam Mullings

Computer and Network Support

Skills

Networking: LANs, WANs, VPNs, Routers, Switches, Firewalls and TCP/IP

Hardware: Networks – 3com, Synoptic Hubs, Bay Area Hubs, and Cisco.

Operating Systems: Microsoft Windows (all)

Software: Microsoft Office, Corel Word Perfect, AutoCAD and Lotus Notes.

Tools: LAN Manager, ISS RealSecure, Support Magic, DameWare Utilities, Altiris Imaging, Norton Ghosting, Netscape Checkpoint Firewall, Norton Firewall and Ghost, Symantec Endpoint Protection Utilities, HP OpenView, Network Flight Recorder, Tripwire, Alert Logic and Snort.

Experience

Time Warner Cable, Charlotte, NC. 01/2016 - Current

Systems Engineer – Cyber Security-Tripwire, Alert Logic, Qualys Scanning and Symantec VIP

Administer and support security information and event management, log event correlation, anti-virus, intrusion detection and correlate data from intrusion detection and prevention systems with data from other sources such as firewall, web server, and DNS logs.

Install, patch, upgrade and maintain all servers and appliances that are used by personnel for security monitoring..

Maintain compliance for servers and appliances that exist in a regulated environment.

Develop and produce reports on all activities and incidents to provide day to day status

Produce reports identifying significant or suspicious security events to appropriate parties. Include latest security threat information and tie back to specific intrusion sets of nation state actors when possible.

Venafi Administration

Contractor Matlen Silver/Bank of America, Charlotte, NC, 08/2015 to 01/2016

ATM Network Support

Monitor and Support ATM Machines.

Install and Re-Configure ATM Software.

Enter commands and observe system functioning to verify correct operations and detect errors.

Provide temporary work around solutions for business to continue till incident or problem is resolved.

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

Metrolina Association For The blind, Charlotte, NC. 05/2009 to 06/2015

Systems Analyst

Respond to inbound customer requests (phone, email, tickets). Cell Phone and Mobile Device management (Blackberries, IPhones, Smart phones)

Trouble-shoot, telephone, software, hardware, and network issues. Manage email, spam, and virus protection.

Provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

Respond to the needs and questions of users concerning their access of resources on the network, (LAN, WAN and VPN).

Upgrade network hardware and software components as required.

Configure network printing, directory structures, rights, security, and new user accounts.

Maintain network performance by performing networking monitoring and analysis.

Administer network servers and related equipment to include configuration, backup, software updates, troubleshooting and applying security patches.

Install and support PC hardware, PC operating system software and PC software packages.

Assists Network Manager with project management, resource planning and system monitoring and troubleshooting.

Serve as the IT point of contact accountable for the IT portion of new office setups, office expansions, office relocations

Education/Training

City and Guilds - Information Technology Training School, UK

MicroComputer Technology Part 1 and 2

CompTIA A+ Certification

Business and Office Technology Certification and Help Desk 2000 certification

Central Piedmont Community College, Charlotte, NC

A. A. S Degree in Networking Technology, Fall 2009 GPA: 3.7/4.0

Completed Cisco Systems’ Computer Networking Academy semesters 1-4 inclusive was the CompTIA Network + certification course and fundamentals of the Microsoft Certified Systems Engineer certification.

Networking Technology Certificate with a Specialization in Microsoft Systems Administrator

Networking Technology Certificate with a Specialization in Cisco Network Administrator

CompTIA Security+, Currently pursuing CISSP Certification

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