Customer Service Representative

Anita Wright

Customer Service, Management, Supervisor

Shawnee, KS

*****.******@*****.*** - 816-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven with strong time management and prioritization abilities

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Success Representative

Stryker Orthopedic - Lenexa, KS - January 2016 to Present Responsibilities

Deliver quality service and exceptional customer service to ensure regulatory, compliance, and pricing expectations are met with all interactions within the contract creation process and final documentation. Maintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues. Provide phone support for inquiries from sales and healthcare professionals. Process all work in accordance with relevant working practices and standard operating procedures.. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.

Prepare product or service reports by collecting and analyzing customer information. Coordinate sequence and release of back orders according to stock availability. Maintain customer pricing in ERP system, including entering contracts as required. Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

Client Service Rep II

Quest Diagnostics - Lenexa, KS - January 2014 to August 2015 Responsibilities

Handle all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service Report laboratory results to clients and patients using established protocols Document reporting or call history in required format and maintain complete and accurate records Contact the client to resolve routine matters related to patient testing and result reporting Report client concerns using established protocols Provides education and guidance to clients about Quest Diagnostics lab processes. Escalates issues as appropriate using established protocols Required 85 or more inbound calls per day

Perform other duties as required to meet the customer requirements Data Coordination Representative/Auditor

Lincare - North Kansas City, MO - October 2013 to December 2014 Review Billing form for qualification and completion Generate renewal billing forms and enter prescriptions for shipment Follow up on any prescription that have been received incomplete or incorrect Fax request for medication documentation and Medicare audits Handle outside calls as wells as follow up on calls for needed Rx returns and documentation Complete Up front documentation for required chart notes Resolution Supervisor/Customer Finance Collection High Risk Caller Specialist NCO Financial Services - Overland Park, KS - October 2010 to September 2013 Work at home agent Communicate via inbound and outbound telephone calls with consumers. Managed a high-volume workload within a deadline-driven environment Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Posted payments set also up pay arrangements

Accurately document and update records in required systems. Intake Coordinator

United Services - North Kansas City, MO - January 2008 to January 2010 This position is responsible for taking all applications for outstanding utility bills for KCP&L and Missouri Gas and energy. Ensuring that all applications are properly completed, requesting proper documentation needed for client to qualify for grant assistance. Assist with other community referral programs that the client may need. Site Operation Supervisor

Pitney Bowes Management - Kansas City, MO - February 2004 to January 2008 Providing Mail Services for the Sprint Campus

Provided training and support to direct reports

Prepare daily, weekly and monthly reports and spreadsheets Monitor contractual compliance on service equipment Handle all steps of recruiting, interviewing and hiring Supervised and communicated the administration of the company health and benefit programs. Well-planned and properly implemented training curriculum for employees Restaurant General Manager

Kentucky Fried - Kansas City, MO - January 1998 to January 2004 Supervise maintenance of preferred staffing levels Assign employee responsibilities and maintain job descriptions Supervise ongoing employee training

Complete and administer a yearly merit review with all direct reports Develop and maintain a salary administration program and pay competitive wages based on performance

Plan for and provide opportunities for employee advancement and development Continually build upon personal skills and knowledge Preparing financial report

Daily, monthly, weekly and yearly Inventory

Ensure facilities and equipment meets all federal, state and OSHA regulations EDUCATION

Associate Degree in Safety and Health and Recordkeeping OSHA Maple Woods Community College - North, Kansas, US

2004 to 2006

Certificate of Completion in Outlook, Excel system Citrix Johnson County Community College

2003

SKILLS

Excel AS/400 System Citrix, Key Skills and Qualifications Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative Strong Interpersonal- Communication skills Demonstrated computer skills (e.g. ERP Oracle systems, CRM (customer relationship management) Outlook, Access, Excel and Word.

ADDITIONAL INFORMATION

SKILLS

Professional phone etiquette Flexible

Excellent communication skills Accurate and detailed Articulate and well-spoken Works well under pressure Customer service-oriented Negotiation skills

Works well under pressure Team building

Employee training and development Multi-tasking

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