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Sales Customer Service

Location:
San Diego, CA
Posted:
December 13, 2016

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Resume:

Geoff Hampton

P.O. Box ****** San Diego, CA ***** Ph: (541) 915 - 0669 acxvnq@r.postjobfree.com

Portfolio Link: http://ggraffix.wix.com/ggraffixdesign

Objective

Seeking a challenging new position that utilizes my existing skill sets while allowing me to build upon them to further advance my career.

Value Offered

4+ Years Quality Assurance / Tester / Motion Capture

Six years of progressive Enterprise Sales experience within Symantec Corporation

Expert relationship builder, negotiator and sales strategist

Dedicated to working within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

Capable of working independently in a multi-task environment while prioritizing daily responsibilities.

Graphic Designer

Gallery Curator / Art Consultant

Work Experience

Art Gallery Sales Consultant 2014- Present

Chuck Jones Gallery

Manage and update clients in SAP database

Place artwork with clients via sales.

Develop clients into collectors

Cultivate, monitor, and update specific list of clients in company database.

Provide sales and customer service to gallery patrons in person and via telephone.

Assist and participate in gallery activities and events.

Customer Sales

Greet and make sales presentations to walk in visitors and telephone inquiries

Complete client invoices and generate necessary paperwork

Track progress of all artwork until delivered to client

Follow up after delivery of artwork for client satisfaction and referrals

Track and report client activity in SAP database

Event and exhibit preparation

Attend and invite clients all gallery events and Special Collector Events

Sales Associate 2011- 2013

Symantec Corporation, Irvine, CA

Pricing, licensing, customer support, contract structure, and business approvals

Responsible for closing deals and tracking customer data using company tools

Facilitate operations to territory districts

Structure, and manage high revenue deals

Advisor for deal revenue, on contracts, pricing, and quotes.

Create customer/reseller quotes

Licenses transfer, cross grade, platform facilitation.

Manage accounts, and territory for revenue growth

Address customers directly with contracts, licenses issues, and purchases

Track and manage pipeline, site license support.

Manage and identify process improvements.

Inside Territory Account Manager 2010- 2011

Symantec Corporation, Eugene, OR

Drive Mid Market opportunities (typically 500-2000 employee customers) with partners and customers.

Provide selling direction, facilitation of sales calls with partners and customers, in-depth product and licensing education and any other information related to selling Symantec solutions.

Business-to-Business Inside Sales handling all stages of the sales cycle. Pipeline Management, Forecasting, Prospecting, Sales Account Management.

Prepare activity and forecast reports per instructions. Work on sales problems of moderate scope, in product set, extent of sales cycle or teaming model.

Assignments are sales process oriented with some instruction and training given.

Performance is measured by bookings attainment of a team quota, and activities that drive sales and pipeline growth.

Work in a team model, which may include both inside sales and field sales, Software Engineers, other sales specialists, and partners.

Channel Inside Sales Specialist 2008- 2010

Symantec Corporation, Eugene, OR

Receives inbound calls for sales team

Assist Channel Partners, Resellers, and Customers who need product solutions and sales assistance.

Incremental revenue growth is achieved through Leads qualifications, and opportunities.

Provide high level of presales support to customers and Channel Partners

Process Lead opportunities 7+ leads a day, resulting in 500+ leads in a fiscal quarter

Work on specialized task such as sales blitz, campaigns, and business driven initiatives

IP/Koke 2006- 2007

Eugene, OR

Digital Project Manager

Commercial Coordinator

Customer Service Representative

Order Entry/Estimate

Enter Job Orders into database system to be estimated and merged for job production

Production and distribution of Job Tickets

Client requested alterations

Reads proofs from the press ; maintain job status and communication with customer

Coordinate job through work flow process to completion and delivery to client

Review Press quality and finalize project with client

Obie Media, Advertising 2001- 2006

Eugene, OR

Shift Supervisor

Team Leader and mentor for all swing shift employees

Preventive Maintenance Technician

Digital Press/Digital Graphic Engineer

Worked with Unix Interface Sun Microsystems, Macromedia Freehand 8-11, Adobe Illustrator 8-11, Adobe Photoshop 5-7and Orca 3 Protech Laminator

Troubleshooting, Maintenance, and Operating- Vutek 2360-5c Six Color Digital Press

Color Correction & Image manipulation for Graphic Advertising

Ink Jet Business Unit 1999- 2001

Hewlett Packard, Corvallis, OR

Research and Development/Process Operator

Research and Development on Ink Jet Cartridge Heads.

Inspection Parameters at micron level.

Follow statistical process control parameters for statistics and monitoring machines. Ran computer-tracking software to track statistical process parameters up & down stream. Ran offline glue systems, which attach & lay glue dots on material.

Trouble shoot product machines in order to fulfill information for maintenance task at hand due to machine process failures.

Trained on (YAG) laser cutting machine, Orifice attach machine, Multi laminating. Trained on adjusting laminator & laser cutter to multi specification for different products.

Worked closely with technicians on machines for exact troubleshooting, repair knowledge and nomenclature.

Quality Assurance Unit 1997- 1999

Sierra, Eugene, OR

Quality Assurance Analyst/Motion Capture

Research and Development on computer software.

Database entry.

Motion Capture Recording with Vicon 8 (Star Siege / Tribes / Tribes 2 )

Trouble shooting & problem solving within the software. Distribution of software.

Organized company gatherings and staff meetings.

Set-up and assembly internal/external with computer software.

Inform programmers of defects within the program.

Process Operator Unit Unit 1994- 1997

Hewlett Packard, Corvallis, OR

Level 92 Process Operator.

Process Operator for omni book postponement.

Formatting and diagnostic test of omni books, including international units.

Insert keyboards and hard drives.

Perform audit/inspections final steps for omni book retail packaging.

Filling out and filing of inventory stock flows.

Perform final product localization, multi-testing, mechanical inspection and refurbishing.

Physical transfers of product or material from one process or area to another to meet schedules. Used accepted materials handling methods.

Assist the process supervisors to meet schedules.

Use of standard manufacturing procedures.

Education

Willamette High School, Eugene, OR Graduated 1993

Lane Community College

Computer Science/Graphic Design 1998-2004

PhotoShop 1998-Present

Freelance Graphic Design / Sales

Sierra 1997

Microsoft Office (Outlook, Excel, Word, Access)

Sierra 1998

Vi con 8 Motion Capture

Hewlett Packard 1999

Communication & Harassment

Hewlett Packard 2000

Participatory Ergonomics

PIA / GATF 2007

Variable Data Printing Boot Camp

PODi 2007

Automation in Digital Production

Web-to-Print Interface with Production

Relevant Marketing

Beyond Ink and Paper: Reaching Customers through Multi-media

Technology

MS Office (Word/Excel/PowerPoint/Outlook), Sales force, Oracle, Business Objects, Database Entry, Printable Technologies, Inc, Inspire (plotting & file ripping tool), FlexiPro (printing software), Vicon 8 ( motion capture ),Adobe Photoshop CS-CS6, Adobe Illustrator CS-CS6.



Contact this candidate