Sales Manager

Kelly Cowan

*** **** ****** *****, *********, FL 33837 407-***-**** ***********@*****.***

Profile

Highly motivated hands on General Manager with proven leadership skills. Problem solver, utilizing organizational techniques to create efficient work environment for employees. Successful development of employees and department managers through both verbal and written plans. Ability to increase revenue and profitability through revenue management and cost controls. Effective takeover of one property. Over 13 years’ experience as a General Manager.

Education

BACHELOR OF SCIENCE DECEMBER 1996 SALISBURY STATE UNIVERSITY

Major: Sales and Marketing

Experience

GENERAL MANAGER COUNTRY INN & SUITES, ORLANDO 2005-PRESENT

STEVENS MANAGEMENT – JANUARY 2007-PRESENT

COAKLEY & WILLIAMS MANAGEMENT COMPANY – JULY 2005-DECEMBER 2006

Responsible for the day to day operations of busy 170 room Universal Studios theme park area hotel. Staff development for all departments, including front office, sales and marketing, maintenance, breakfast and housekeeping operations. Budget development and accountability to include daily accounting procedures, account receivable management and monthly reporting. Ensured that all franchise and management company policies and procedures are being followed. Responsible for coding accounts payable for accounting payment.

Also handled all responsibilities of the Director of Sales for the property for 4 years. This included completing a Sales and Marketing plan to encompass competition analysis, trend analysis, and area demand generators. Responsible for attending trade shows to market home. Booking groups with all follow through from contracts through when the group actually checked out.

Completed over $1,000,000 in renovations during time with hotel to include new carpet in guest rooms, new bedding packages, new drapes, complete hallway, kitchen, breakfast room and lobby remodel. Planned, organized and oversaw renovations for both guest rooms and common areas.

Beta Hotel for numerous Carlson programs to include being the first Country Inn & Suites to move from Imaginn to Opera with no reservation interface. Also Beta Hotel for SHOP, One Connect, OPERA 9, Omaha Group Sales Desk, Club Carlson for OTA’s, Sports Approved Hotels, and SNAP.

GENERAL MANAGER HAMPTON INN, LAKE BUENA VISTA 2003-2005

AVISTA MANAGEMENT COMPANY

Responsible for all facets of hotel operations to include budget accountability, daily accounting procedures, accounts receivable management, and monthly reporting. Staffing, directing, property maintenance and housekeeping operations as well as work with the Sales and Marketing department. Franchise and Owner inspections.

Strengths

Guest Satisfaction, cost controls, budgeting, labor management, organization and staff development

Proficient in Microsoft Office including Word, Excel, Outlook and Power Point. Experience with Property Management Systems including Opera.

References

Professional references will be gladly supplied upon request

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