Service Engineer
Resume:
Daroon Hassan
Kansas City, MO
******.*****@*****.***
Authorized to work in USA(Green CARD Holder)
Summary
I’ve had at least 10 years experience 9 of them Telecommunication GSM, GPRS (2G &3G) networks, SS7 protocols, Huawei (MSC, HLR, STP, SGSN, GGSN, SCP). SIGOS auto. Test tool and testing, I am familiar with LTE and CDMA. Furthermore, CCNP Switching and CCNA Routers and Switches certified, knowledge of configuration and troubleshooting CISCO routers and switches (STP, RIP, EIGRP, OSPF and some of BGP), TCP/IP, WAN, LAN, VLAN,SNMP, SolarWinds and Connect Wise basic knowledge of LINUX, SQL DB and ASA firewall, hands on experience of using Wireshark and K15 analyzer, Microsoft Office (Word, PowerPoint, Excel) and colleague classroom course in C++ programming, BASIC language programming, also work well either alone or with a group
Education
University of Missouri-Kansas City
Master's Degree in Electrical Engineering June 2015- May 2017
GPA =3.78
University of Baghdad- Iraq
Bachelor’s Degree in Electrical Engineering Graduated June 2004
Awards and Acknowledgements
CCNP Switch March 2016
CCNA Router and Switch Certification May 2015
Certification for PROTEI Roaming Optimization Suite December 2013
Certification of Administrator training on Keynote SIGOS test tool March 2013
Certification of Reporting & Alarming training for SIGOS Keynote test tool March 2013
Certification of SITE USER training for SIGOS Keynote test tool March 2013
Training course on Roaming service tool from Globitel "Roam Salute, BTS service" August 2009
Certification for advance SS7 signaling from Albany associated January 2009
Certification for Huawei NSS training G6 (MSC, VLR, HLR, M2000) May 2006
Certification for Huawei NSS training G9 (MSoft, UMG, VLR, HLR, M2000) January 2006
GSM fundamental course June 2005
Experience
AOS Cloud Olathe, Kansas
Network Operation Center Technician(Part Time) June 2015- July 2016
Preparation, configuration router and troubleshooting of Cisco networking devices.
Technician coordinates between customers, internal staff, and service provider, works with Help Desk and Network Operations staff to escalate, and resolve problems received from clients.
Perform on-going maintenance to monitoring system and customer networks to ensure platforms are running at optimal capacity.
Utilize reporting tools to build customer deliverables, Perform on-going maintenance to monitoring system and customer networks
Support Cisco Devices complying with Cisco TAC processes for repair and troubleshooting and Ticket care processes
Provide on-call support as a point of escalation for our team at the AOS cloud Network Operations Center 24/7
Asiacell Sulaimani-Kurdistan, Iraq
Professional Roaming Engineer May 2007 – March 2015
Fixing 20 fraud cases for Asiacell prepaid customers when roam out Asiacell coverage
Find temporary solution for SMS problem
Launching about 40 GPRS, 20 Prepaid and 20 Postpaid roaming service agreements
Working on GSM Interfaces (C, D, Gr, Gn), GSM calls flow, CAMEL, SS7 protocols troubleshoot: (MAP, CAP, ISUP and TCAP)
Hands on experience of standard International Roaming test document IR24, IR32, IR35, reading and working on IR21 document
Hands on experience of software test: configuration auto. test using SIGOS (Keynote) test, check network stability and (MOC, MTC, SMS, GPRS, call quality) service
Issued change request to make configuration on Huawei (MSC/VLR, HLR, STP, GGSN, SGSN)
Configuration and troubleshooting on Boarder Traffic Steering “BTS”, ITS “ Intelligent Traffic Steering, welcome SMS server and Feel@Home plate-form (call correction)
Checking the performance and load on international signaling and voice, contact the SCCP provider "signaling carrier" and voice carrier if there were any abnormal performance
Asiacell Kirkuk, Kurdistan, Iraq
NSS Engineer January 2006 – May 2007
Configure Huawei (MSC G9, MSC G6, HLR &STP)troubleshooting, take SS7 trace and analysis it, checking load balance between STPs, HLR and MSC
Asiacell Kirkuk-Kurdistan, Iraq
OMC Engineer May 2005 – January 2006
Monitoring
NSS and BSS: monitoring signaling link status between STP to MSC, HLR, IN and also check the physical cabal connection and monitoring BTS & BSC alarms to grantee best coverage service for Asiacell subscriber
Transmission and Power: monitoring PDH & SDH links to make sure all side are working, monitoring electrical problem in BTS site generator and AC problem
Operations:
Checking and modification on subscriber profile in HLR by adding supplementary service barring, call-forward, unblock it or block it, IN profile changing the service class, the status, releasing & creating new profile
Performing test for new SIM card ranges before release, checking the SS, charging, call “MOC, MTC”, SMS “MO, MT” performance, report when problems arise
Projects:
Working as site engineer on projects of installation (STP, PCU, SCP, BSC6000, TCSM, expansion of UMG, SIGOS (Keynote) test tool and REAL TIME monitoring tool) by specifying the position, updating the layout, receiving the package, following up (hardware, software installation and power on)
Perform the Acceptance test for ITS/BTS project.
TDM to IP infrastructure migration for Roaming department
UCB service project: Technical testing support and launching the service .
Technical testing support related roaming part for CBS project
Technical testing support related roaming part for 3G project
Languages
English, Kurdish, Arabic
Kurdish mother language
Reference
AOS Cloud Trent Wells
Assistant Manager of Service Operations 913-***-****
AOS Cloud Abraham Rotich
NOC Technician Team Lead (Weekends Shift) 913-***-****
Asiacell Soran Amin
CTO deputy and Head Of Engineering 011-***-***-*** 5323
Contact this candidate