Customer Service Support

Franklin Denton

*** **** **. ******* *****, FL **066 Cell 786-***-****

*****.******@***.*** Home 954-***-****

Summary

Started technical support in 0ctober 1997.Experienced in troubleshooting operating systems, network design and troubleshoot, peripherals, software tool development, reporting techniques, and customer service.

Certifications include CIW database design, Comptia A+ and N+

Education

Atlantic Technical College 05/2015 to present

Oracle Academy database development & Programming applications

New Horizons – 11/2012 - 02-2013 100 S Pine Island Rd Plantation, FL 3332

Comptia A Plus, N+

Grossmont College 8800 Grossmont College Dr. El Cajon, CA 92020

AS Computer Science

Related Work Experience

Help Desk National 2240 W Woolbright Rd, Boynton Beach, FL. 33426 954-***-****. 08/2015- 06/2016

Remote computer tech, resolved issues with Operating Systems, printers, network devices and other computer accessories

Provided customer support educated customer on the importance of computer maintenance.

Sitel 2500 NW 19th St, Pompano Beach, FL 33069 7/2015 to 8/2015

Provided support for fraud division for Capital one customers

Onebit it 01/15 to 02/2015

Remote computer tech, resolved issues with Operating System, printers, network devices and other computer accessories

Provided customer support educated customer on the importance of computer maintenance.

FastFix123 1818 S Australian Ave STE 450. West Palm Beach, FL 33409-6451. 1/2014 to 2/2015

Remote computer tech, resolved issues with Operating System, printers, network devices and other computer accessories

Provided customer support educated customer on the importance of computer maintenance. Quality control tech called

Customers that still had issues with service and resolved any issue they may have, called customers after work has been

Completed make sure they didn’t have reoccurring issues, and their issues were resolved.

Vast Support 05/2013 -1/2014

Resolved end user computer issues – i.e. Remove virus, internet connectivity, printer issues

ATT Premise Tech 06/2010 to 10/2010

Install / Repair U-verse Internet / Phone - Worked on Telco equipment

The Answer Group 10-1997 to 12/2008

Senior level tech on several accounts, responsibilities included customer service, educated customer while maintaining the

Recommended call time. Solved compatibility issues using vender documentation and TechNet. Also supported Operating System

Installs, driver install and or updates, firmware and third party hardware compatibility.

Clients with the Answer Group

Compaq / Hp - 10/1997 – 12/2001

Senior tech supported commercial and enterprise customer, resolved all network and Microsoft related issues including compatibility

With other software, and the hardware. Advising and updating drivers, firmware and custom OEM software.

Bellsouth 12/2001 to 06/2003

Supported their business customers assigning static is to router create dams zone, open ports, using customer equipment.

Resolved connectivity issue between customer premise and NOC.

Sprint 06/2003 to 08/2005

Provided support for Sprint DSL customers, resolved connectivity issue DSL from Customer Premise to central office

And resolved provisioning issues.

Hughes Net 08/2005 to 12/2008

Provided Satellite internet verified customer was able to connect check satellite status, transmission

Military: Served four years (1982-1986, honorable discharged) in the US Navy as an Electronic Warfare Technician, responsibilities included repair, maintenance, installation and operation of electronic equipment. Updated database

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