MATTHEW W. MERRILL

**** ******* **** ************, ** 32222

904-***-**** cell 904-***-**** acxvct@r.postjobfree.com

SUMMARY

Network Technical Support professional with 26 years of experience in design and implementation of network infrastructures and computer maintenance on various network platforms including; NT 4.0, 2000, XP, AS\400, Novell. Specifically skilled in:

Effective Customer Service Written/Verbal Communications

Leadership Management

Systems Training

TECHNICAL SUMMARY

Novell systems support

Baynetworks/Nortel Centillion switch administration

Baynetworks/Nortel Optivity infrastructure administration

Windows 95, 98, ME, NT, 2000 and XP, Win7, OS/400

Unix System Administration

IBM AS/400 midrange systems support and maintenance

DEC Alpha/VAX mainframe systems support

Modems, scanners, printers, CD-ROMs

SELECTED ACCOMPLISHMENTS

Ensured maximum efficiency of network operating systems by assisting in the design and hardware selection of network infrastructure in a 5-story office complex.

Increased productivity by 75% by creating batch files to install system updates on desktop computers.

Recognized by manager for taking the initiative to learn hands on operations of network switches and routers which eliminated the need for calling in outside technical support.

Successfully co-managed a technical support and computer sales business.

PROFESSIONAL EXPERIENCE

Shands Jacksonville, Jacksonville, Florida 2003 – Present

PC Specialist 1

Provided desktop support to over 3000 Windows NT/2000 workstation users.

Coordinated help desk tasks as well as help desk report functions.

Entered help desk requests into the help desk database.

Maintained network user manager accounts.

MATTHEW W. MERRILL

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Bombardier Capital Inc., Jacksonville, Florida 1997 – 2002

Technical Support Specialist

Maintained Baynetworks/Nortel routers and switches, using optivity to gather network information.

Administered NT network servers including PDCs, BDCs, WINS, DHCP, print servers, and RAS/SAPS servers.

Imaged desktops with Ghost and Rapid deploy software over the network to multiple desktops.

Provided desktop support on over 500 Windows NT workstations.

Maintained quota management software and software distribution program.

JFPA/UFJP, Jacksonville, Florida 1991 – 1997

Computer Support Technician

Installed, modified, and made any and all repairs to personal computers, networks, and their peripherals.

Installed and maintained Novell LAN's, IBM AS/400 midrange systems, and devices.

Configured Ethernet, Token Ring, TCP/IP, IPX, and Fiber Optic systems.

Setup remote terminal servers and performed Internet setup and configurations.

Conducted on-site technical training for system users.

Resolved network and PC problems for up to 200 users.

Loaded specific software inclusive of operating systems, word processing and spreadsheet programs.

ICOMM, Inc., Jacksonville, Florida 1989 – 1991

Vice President/Computer Technician

Managed computer sales and support services.

Installed and maintained PC's and their peripherals and software.

Assisted clients in selection of suitable equipment to meet business needs.

Performed on-site maintenance and upgrades of hardware and software.

Trained clients on basic system operation as well as conducted training seminars on Armor Systems Accounting software and WordPerfect.

COMPUTER SKILLS

Microsoft Word, Excel, Powerpoint, Access, WordPerfect, Lotus 123, Harvard Graphics, Lotus Notes, PC Anywhere, Ghost imaging software, CA ShipIT, Optivity, Xerox Elixir desktop publishing.

EDUCATION

Florida Community College at Jacksonville - Jacksonville, FL

Accounting

Extensive 40 hour Management Training Course.

Contact this candidate