Customer Service Professional Experience

GIANNI ZHANG

**-** ***** ******, ********, NY ***54

347-***-**** • ********@*****.***

PROFESSIONAL EXPERIENCE

Diamonds International

Merchant Assistant Jewelry

July 2013 - Current New York, New York

•Communicate with vendors and suppliers confirming all aspects of merchandise will meet delivery deadlines, product requirements and more.

•Create purchase orders and memos and ensure accuracy of PO including payment terms, production specifications, etc.

•Effectively lead and operate the product process while working closely with a cross functional team.

•Responsible for handling multiple shipments and consistently meeting daily deadlines.

•Attend weekly meetings regarding ongoing projects to discuss and recap business priorities.

•Identify and resolve issues while prioritizing conflicting needs and handle frequent interruptions.

•Create detailed spreadsheets for customs clearance examination for merchandise being imported and exported.

•Style creation, including but not limited to keying skus, calculating retail and cost based on known product attributes, etc.

•Provide ongoing reporting on product specifications using a data driven approach.

CVS Pharmacy

Customer Service

January 2012 - July 2013 Bayside, New York

•Provide overall customer service support, including a wide range of product knowledge, special orders upon customers request and guidance on all merchandise in store.

•Exercise excellent communication skills and contact operations.

•Handle and resolve all customers questions, concerns and complaints most professionally for high levels of customer satisfaction.

•Manage and secure the accuracy of all cash and money transactions.

•Train new employees on store policies and regulations, including register work, basic sales strategies and the correct customer approach in resolving issues.

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