Sales Customer Service

ANTHONY D. BAYER

*** ***** ***** *********, ** **212 440–897–8786 **********@*****.***

SUMMARY

Regional Director, Multi–Unit Restaurants ~ Operations Manager

Accomplished authentic hospitality professional with extensive background directing and managing restaurant operations spanning multiple states. Consistently driving positive top and bottom–line improvements resulting in operational excellence by demonstrating extraordinary integrity with a profound sense of purpose and willingness to live by his core values. Proven record on consistently enhancing results thru a legacy that lives in the hearts of those that he has developed over the past 30 years in the business.

Significant strengths include:

Performance Improvement

Coaching & Mentoring

Business Turnaround

Financial Reviews

Systems Implementation

Budget Development

Revenue Generation

Staff Retention

Change Management

Customer Service

Team Leadership

Profit & Loss

CAREER NARRATIVE

TGIFriday’s, Carrollton, TX; 2012- present

Casual dining & bar restaurant comprised of 290 domestic & over 500 international locations

Vice President of Operations (2015- present)

Scope of responsibilities include direct supervision of multi-state region with sales in excess of $32 million.

Responsible for all aspects of operations including talent assessment, selection and development of franchise leadership team. Responsible for marketing, product development and site selection of new properties.

Completed new restaurant opening with sales in excess of $ 5million average annual sales volume.

Improved manager turnover by 77% from prior year during first year in position

Instituted local store social media platforms which led to annual 6% sales increase in year over year sales

Franchise Business Director (2013-2015)

Scope of responsibilities include direct responsibility for 11 state region and 70+ locations with sales in excess of $ 230 million. Responsible for adherence to company brand standards and development of franchisee leadership success routines

Currently responsible for over 30% of total franchise income for the company. Leader in the re-image conversion initiative in the organization.

Current and consistent leader in guest satisfaction measure in the organization with metrics exceeding current company operations.

Responsible for development of people retention, personal/professional development and strength based leadership tools.

Instituted key margin improvement tools with multiple franchisees resulting in EBITDA gains in excess of 300 basis points.

Instituted SWOT analysis and operations improvement planning process with franchisee groups leaders to drive operational excellence and mission driven results

Director of Operations ( 2012-2013)

Scope of responsibilities included direct P&L responsibility for 7 locations in 2 states with sales in excess of

$25 million. Chosen as test market for $ 12 million company re-image project which has driven sales double digit positive and increased guest satisfaction scores by 20+%. Responsible for training, developing, and directing staff of more than 625 hourly employees and 37 management personnel.

Successfully executed re-image efforts consisting of rollout of company test initiatives, management restructuring, construction project management and implementation, and service improvements. Have led implementation and integration of new company procedures in first 5 test locations. EBITDA increase of over 250 basis points versus company targets.

Ensure all aspects of unit operations (i.e., finance, legal, marketing, human resources, real estate and construction, and new store openings) meet TGI Friday’s (TGIF) standards.

Selected, coached and developed diverse and effective restaurant management teams to deliver results with multiple GM’s developed in market with successful succession planning

Participates as an integral member of the Division Leadership Development Group

ROMANO’S MACARONI GRILL, Dallas, TX; 1997 – 2012

Casual dining restaurant comprised of 183 restaurant with annual revenues exceeding $600 million and operations in 43 states.

Director of Operations (1999 – 2012)

Scope of responsibilities included directing change management initiatives through sale of company to private equity firm. Training, developing, and directing staff of more than 800 hourly employees and 45 management personnel.

Successfully executed reorganization efforts consisting of brand renewal, management restructuring, systems implementation, and menu improvements. Led 2 of company’s 8 test restaurants through brand renewal. Resulted in EBITDA increase of over 300 basis points.

Attained lowest overall management and hourly staff turnover for 3 consecutive years, lowest guest complaint level, and highest operational excellence audit scores in 12 months. Drove down management turnover from 38% to 7%, and hourly staff turnover from 135% to 76%.

Exceeded company objectives in FY 2011. Lowered food costs by 180 base points (BP), labor productivity by 150 BP, and improved current year EBITDAR results across multiple states.

Recipient of James Ray award for excellence in operations standards.

General Manager (1997 – 1999)

Held full operating accountability for one of the highest volume restaurants in the chain with annual sales of $4+ million, including direct P&L responsibility. Directed team of 4 managers and 85 team members.

Consistently improved Balanced Scorecard areas, management and team member turnover, diversity, SAFE scores, and financial performance.

Turned around 2 under–performing units within 90 days from project inception to profitability.

Coached 4 direct reports to General Management level throughout tenure with EBITDA of $450,000.

Earlier experience as GM at Lone Star Steakhouse & Saloon, and GM/Director of Operations at Pizzeria Uno

PROFESSIONAL DEVELOPMENT

Culture of Accountability Training; Oz Accountability Training

Core Leadership Training; Leadership Effectiveness Training; Situational Leadership Training

ServSafe Certification – Certified Instructor/Proctor

Contact this candidate