Engineer Technical Support
Resume:
RESUME
Todd A. Chernick
*** ********** *****, **** *******, IL. 60185
Email: ********@***.***
Professional Profile
Highly skilled IT professional seeking a fast paced, challenging Network Engineer or Network Administrator position in a progressive, customer oriented company.
Technical Proficiencies
Microsoft Windows 7/8/10
Microsoft Active Directory 2008/2012
Microsoft Office 365
Microsoft Office 2010/2013/2016
Microsoft Exchange Server 2010/2013
Microsoft Azure
Hyper-V
VM Ware ESXi
Cisco ASA Firewall Software
Sonic Firewalls
VPN
Barracuda Spam Filter
GFI MailEssentials
Malwarebytes Pro
Autotask
LabTech
ConnectWise
JobBoss Software
Opera Software
Datto Backups
Altaro VM Backup Software
Symantec Backup Exec
Carbonite Backup Software
Arcserve
Mozy Backup Software
Symantec Corp. Edition Antivirus
Proofpoint Email Protection
Eset Business
Deep Freeze Enterprise
Winselect
Websense
Cyber Patrol
GoToAssist
TeamViewer
LogmeIn / JoinMe
Ghost Imaging software
Smartermail
Dell and HP hardware
Professional Experience
GEM Solution, Inc. August 2016 – November 2016
GEM Solution, Inc. provides support and managed services for small to mid-size businesses throughout Chicagoland and surrounding suburbs.
Network Engineer
Provided on-site and remote customer technical support for several small to mid-size businesses, worked with vendors at times resolving issues. Monitored customer servers, internet lines, backups, and addressed technical issues as they came up.
GEM Solution, Inc. August 2016 – November 2016
Achievements:
.
Installed and configured several Datto backup devices and Autotask management agents.
Installed and configured AT&T Netgear 7550 to replace old Motorola router.
ICS Solutions, Inc. / Rhino Group April 2016 – July 2016
ICS Solutions, Inc. / Rhino Group provides technical support along with a data center, hosting customer websites and a Smartemail email server for small to mid-size businesses throughout Chicagoland and surrounding suburbs.
Network Engineer
Provided on-site and remote customer technical support for several small to mid-size businesses. Monitored in-house and customer servers, internet lines, backups, and addressed technical issues as they came up. Made changes to the Barracuda spam filter as needed.
Achievements:
.
Installed and configured several Netgear wireless access points into a Netgear wireless controller for an Illinois school.
Installed, configured and deployed Malwarebytes Pro for an Illinois school.
Edot Soultions – Rolling Meadows, IL March 2014 – March 2016
Edot Solutions provides support for small to mid-size businesses throughout Chicagoland and surrounding suburbs.
Escalation Network Engineer
Provided on-site and remote client support for several small to mid-size businesses addressing customer issues from workstation to servers. Installed computers, servers, switches, firewalls, and backup devices.
Edot Soultions – Rolling Meadows, IL March 2014 – March 2016
Achievements:
50+ user email migration to the Cloud.
Upgraded 2003 Active Directory to 2012.
Upgraded JobBoss from 2003 to 2012 server.
Several Opera server upgrades.
Setup, configured, and maintained Websense server.
Locked down Hotel computer Kiosks using Deep Freeze, Websense, and Cyber Patrol.
Nova Business Technologies Inc. – Naperville, IL February 1995 – February 2014
NBTI serviced small to mid-size businesses throughout Chicagoland and surrounding suburbs with experienced, field service engineers. NBTI provided IT network system design, implementation, and support.
Senior Systems Engineer
Provided on-site and remote client support for several small to mid-size businesses addressing customer issues from workstations to servers. Installed computers, servers, firewalls, and switches.
Achievements:
Configured in-house backup server to backup several customer servers.
Installed, configure, and maintain several customer exchange 2008 servers.
Several Opera server upgrades.
Locked down Hotel computer Kiosks using Deep Freeze, Websense, and Cyber Patrol.
CNE Novell 4 & 5.
Installation and configuration of SAN and NAS.
Migrate several Novell servers to NT 4 & Windows 2000.
Business Systems Solutions Inc. – Buffalo Grove, IL July 1990 – February 1995
BSSI provided IT support for small to mid-size businesses in the Chicagoland and surrounding suburbs.
Field service Engineer
Provided on-site support for several small to mid-size businesses, installed new computers and Novell networks.
Business Systems Solutions Inc. – Buffalo Grove, IL July 1990 – February 1995
Achievements:
CNE Novell 3.
Configured Novell 3 servers for customers.
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