Customer Service Manager
Resume:
Gary Scrivano
Torrington, CT 06790 acxv9w@r.postjobfree.com
SUMMARY
Professional with a strong skill set in maintaining a client base along with being able to prospect for new business. Proven experience in accurately quoting and subsequently closing business contracts. Strengths include great customer service and follow through. Great proficiency in communicating vital aspects of the finished contract with other departments.
EXPERIENCE
Progressive Specialty Glass, Plainville, CT 2016-2016
Traffic Coordinator
Managed both Miami and Los Angeles Port containers along with CA, FL, and NY warehouses
Arranged day to day shipping logistics for inbound and outbound product
Collaborated with the Sales Support Reps to ensure accurate shipping needs
Monitored inbound overseas containers
Worked with brokers, freight forwarders, and logistics companies to negotiate costs
Assisted with inventory management of product at our warehouses
Frito-Lay, Naugatuck, CT 2006-2015
Operations/Sales Support
Managed staff of eight. Member of the Ergonomics and Behavior Based Safety teams.
Ensured timely and accurate completion of all orders
Regulated daily safety practices, per OSHA guidelines, to promote being injury free
Customer Service Representative
Reported employee standards to Facility Operations Manager daily
Trained in SAP
People’s Bank, Milford, CT 2004-2005
Financial Service Associate
Provided Financial Service information to prospective customers.
Processed daily Teller transactions per license standards
Up sold customers to other products via cross selling techniques
Provided referrals to the Branch Manager
Opened various types of accounts
Maintained excellent customer service/rentention standards
Consistently exceeded monthly sales quotas
Vernon Technology Solutions, Stamford, CT 1999-2003
Account Manager
Generated quotes from both incoming calls and leads coming from the Outside Sales team.
Managed and expanded upon an existing client base
Prospected for clients using internet searches, cold calls, and referral methods
Conducted local face to face client reviews on a quarterly basis
Gary Scrivano page 2
acxv9w@r.postjobfree.com
Enterprise Rent-a-car, Fairfield, CT 1996-1999
Management Assistant
Supervised Management Trainee staff.
Called insurance companies daily to expedite incoming Accounts Receivables
Prepared rental documents, in accordance with state laws, to lessen the risk of possible vehicle loss
Sold additional insurance coverages to increase profits
Provided high standards of customer service to both customers and repair shops
AWARDS
Passion and Pride Award winner
Super Hero Award winner
EDUCATION
Bachelor of Arts (B.A.), Anthropology
Central Connecticut State University, New Britain, CT
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