Engineer Manager

MICHAEL STANLEY BURG

Buford, GA *****

https://www.linkedin.com/in/michael-burg-5640033

******@*****.*** 704-***-****

QA ENGINEER DATACENTER WINDOWS

LINUX VMWARE SAN/ISCSI SYSTEM ADMINISTRATOR

Integrity Increase Performance Minimize Cost Guarantee Security Core-value Integrity and highly skilled IT professional with a successful career as Windows / Linux / VMware System Engineer supporting fast-paced work environments. Expertise in network / system design and implementation. Apply broad technical knowledge and extensive practical experience, meeting SLA requirements and exceeding client expectations. Self-motivated, quick learner with the drive to achieve challenging goals and the ability to adapt to emerging technologies. Adept problem solver; perform analysis to identify root cause and provide timely resolution. TECHNICAL SKILLS

Microsoft Certified System Administrator (MCSA) CompTIA Security+ Certified Professional

Microsoft Certified Professional (MCP) Microsoft Certified Application Specialist (MCAS)

CompTIA Linux+ Certified Professional Cisco Certified Network Associate (CCNA) PROFESSIONAL EXPERIENCE

IBM / COLLABERA, Atlanta, GA 2015 – Present

Datacenter Windows RedHat VMware SAN/iSCSI QA vulnerability System Administrator

Assign to IBM Security Systems Engineering Lab Management Services as QA engineer and System Administrator of the IBM XLABS Datacenter working on QA support project for the IBM Enterprise Scanner ES1500 Series products.

Work with IBM India global teams to deploy VMware VM test hosts for vulnerability testing of ES1500.

Onsite & remote monitor & support IBM Atlanta Datacenter and testing labs, a ~500 ports test network, 7 AD-DS forests / domains, GPO Group Policy, 90+ VMware ESXi 5.5/6.0, vCenter 5.5, 400+ VM guests (Windows XP/7/8/8.1/10/2003/2008/2012, SQL2008/2014, Exchange 2007/2010/2013/2016, SharePoint 2007/2010, RedHat 4/5/6/7 IBM SAN Storage Systems, Brocade SAN switches DS4100 series, IBM System x series, BladeCenter, iSCSI servers.

Work with IBM India global testing teams to deploy / provision VMware, Windows, RedHat, CentOS, Hyper-V vulnerable test hosts as PaaS and/or IaaS. Install applications (SQL, SCOM, Exchange, SharePoint, Skype for Business Server 2015, Microsoft Lync Server 2013, Microsoft Office, FireFox, Adobe Flash, Oracle Java JDK JVM, IBM Products And install monthly pre-release security patches for vulnerability testing of Windows

Work on monthly vulnerability testing security patches released by Microsoft and RedHat. Daily troubleshoot, root cause analysis (RCA), performance logs, infrastructure planning and monitoring, provision new test hosts, and maintain/decom the existing test hosts. Resolve the issues or escalate to appropriate teams to maintain the testing datacenter running meeting the demands of 100+ test engineers.

Work in datacenter testing labs, racks servers, ethernet / fiber cable runs, repair server’s hardware, update firmware, provision storage (SAN, iSCSI, local storage RAID array). Performance / Reliability testing. Perform RCA. Update visio layout of server racks in datacenter and labs. And monthly security patching Windows, Linux, and Vmware.

Worked on other daily assigned tasks – register hosts to IBM DNS servers (eNOS), IT Security Compliance (ITSAS), Assets Management (eAMT). Backup / Restore / Clone servers using CloneZilla, GParted, Linux commands. Scan networks for conficker, etc. Troubleshoot / Repair / Racking / Provision servers, hardware, OS, virtualize P2V, datacenter server consolidation using VMware, KVM, Hyper-V, Oracle VM, RCA, Server / Network Performance Logs.

Implemented Cloud technologies I successfully integrate and migrate Production and Testing LAB environment onto the Cloud, I reorganized / redesigned new workflow implementing the LEAN methodology, IT management tools, and Cloud technologies (PaaS, IaaS) using VMware vSphere, KVM, Hyper-V. The result we saved >40hrs monthly, improved performance 99.9% on schedule, 100% test hosts up time during testing period.

Automating repeated system administration tasks with BAT/WMI/VBscript/PowerShell scripts and sysinternals tools.

Roll up my sleeves and put on multiple hats across global functional teams to meet our teams’ objectives. MICHAEL STANLEY BURG ******@*****.*** PAGE TWO

IBM, Columbia, MO – Atlanta, GA 2013 – 2015

Intel Technical Specialist II Windows Server Administrator Datacenter Administrator

Assigned to System Services division in Global Technology Services (GTS) organization, providing IBM infrastructure and client server remote support for State of Georgia, on Windows XP/7/8/2003/2008/2012/VMware vCenter 5/P2V...

Utilized IBM Maximo IPC ticketing system, resolving SEV1/2 incident tickets, and providing on-call page-out 24 x 7 rotation remote support.

Performed Root Cause Analysis (RCA) on assigned problems, frequently occurring incidents, and server performance issues; created change requests to implement solutions.

Assigned to Atlanta, GA to work as primary on-call / on-site support for IBM GTA datacenters in Alpharetta and downtown Atlanta areas.

Worked with IBM Tivoli monitoring team (ITM), and IBM Security Service (ISS) to deploy IBM Tivoli Monitoring tools and Host Intrusion Detection service for IBM client, State of Georgia.

Developed ITM tool to alert assigned teams to respond to server’s health. Installed Host Intrusion Detection service on all public facing servers to detect any malicious access and secure the server.

Wrote BAT and WMI / VBscript scripts, automating repeated system administration tasks. Utilized admin tools

(sysinternals, tcpdump, wireshark, log analyzer, traceroute, hping, netstat, nslookup, IBM Tivoli tools, VMware vCenter, etc.)

Used SYDI-SERVER VBscript tool for producing server healthcheck documentation and for troubleshooting. IBM / ARTECH, Raleigh, NC – Charlotte, NC 2011 – 2013 Windows Server Administrator

Assigned to IBM SSO supporting IBM infrastructure and client servers for IBM client, Ameriprise Financial account providing 24 x 7 live bridge support on Windows XP/7/2003/2008/SQL/VMware 4.

Utilized IPC ticketing systems (ManageNOW, ServiceNOW), conference tools (IBM Lotus Notes, IBM Sametime, Lotus Live, Cisco WebEx), live bridges, System Admin tools (sysinternals, NTFS Permissions tool, vbscripts, BAT scripts, VMware tools, VMware vCenter, etc.)

Collaborated with global IBM teams to provide 24x7 live bridge support resolving SEV1/2/3/4 incidents, implementing change tickets, and doing RCA on assigned problems.

Provided back up support for UNIX team on LINUX. Coordinated with other team leads, project managers, program managers to bring on bridge needed resources to meet SLA.

Planned, deployed, implemented and provided support for IBM Global Shared Systems Director (SSD ver. 6.3), IBM Fusion Baseline Analyzer (FBA), IBM Parity / SEA, ITM6, TUAM.

Used IBM Parity / SEA tool to automate deployment of IBM Global Shared System Director (SSD), and IBM Fusion Baseline Analyzer (FBA) on Windows servers for Ameriprise Financials account. Saved 1 FTE and completed within 1 month instead of 3 to 4 months projected.

Participated in development of IBM FBA tool to detect changes made to the server’s OS, its configurations and components, adding additional layer of security protecting customer assets. Involved in creating IBM SSD tool, monitoring server health, predicting failure of critical components, and allowing teams time to handle and maintain SLA. I developed a powerpoint training VMware 4 documentation for our support teams.

Performed quarterly security compliance by completing server patching, health check scan and remediation. SUNGARD AVAILABILITIES SERVICES LP, Charlotte NC 2011 Windows System Engineer II

Worked on and supported on-going datacenter server consolidation project. We consolidated 5,000 servers down to 1,428 physical and virtual servers using VMware.

Successfully installed HPSA or Opsware agent, and configured management NICs on physical and virtual servers, joining into Opsware or HPSA management networks.

Migrated servers from Opsware 6 to HPSA 9 management networks.

Used HPSA to automate pushing software and security policy software, patches, antivirus, and VMware Tools onto Windows servers.

Registered servers into Service Center, HP SiteScope, allowing remote monitoring and management.

Generated weekly meeting and daily report to project manager and teams, meeting SLA and schedules. MICHAEL STANLEY BURG ******@*****.*** PAGE THREE

HI-VALUE ENTERPRISE, INC., Hickory Grove, SC 2008 – 2010 IT Engineer

Designed and installed LAN / WAN gigabit network and Wi-Fi network for 10,000 square foot office electronic recycle warehouse, providing IT technical support on software and hardware (Macintosh, PC, server, network devices – NIC, HUB, Bridge, Switches, Routers

Designed and set up clone lab using CloneZilla on Linux Ubuntu, increasing production to 8,000 hard disks / computers / servers from 1,000.

Upgraded offices with intranet servers, MS Office Suite 2007, QuickBook 2008 with emailed-invoice capability, barcode scanning, website, and VoIP phones.

Worked with sales team on pre-sale and post-sale technical support, helping close deals.

Provided remote technical support to clients using TeamViewer, helping sale team secure support service contracts, and increasing customer satisfaction.

PREVIOUS POSITIONS HELD

SANDIA NATIONAL LABORATORIES (SNL), Albuquerque, NM Research Engineer

UNIVERSITY OF NEW MEXICO (UNM), Albuquerque, NM

Research Assistant

AWARD / ACCOMPLISHMENTS

MicroElectroMechanical Ratcheting Apparatus US Patent No.: US 6,211,599 B1 MicroElectroMechanical Ratcheting Apparatus US Patent No.: US 6,313,562 B1 Compact Electrostatic Comb Actuator US Patent No.: US 6,133,670 Sandia National Laboratories Award for Excellence on Network Design, Management, and Support EDUCATION

Bachelor of Science in Electrical & Computer Engineering, Minor in Computer Science, University of New Mexico, Albuquerque, NM

REFERENCES

Vulnerability QA Project XForce datacenter labs Windows RedHat VMware SAN System Admin Phillip M. Nierodzik, Manager ********@**.***.*** Kimberly C. Barnes, Project Manager – Development ********@**.***.*** Bennie Andrews, Novitex 678-***-****

States of Georgia Account (GTA datacenter support / Remote Windows Server Support) Carrie R. Preston, Lead ********@**.***.***

Mario J. Aranda, Principle Security Engineer *******@**.***.*** Ameriprise Financial Investment Account (Remote Windows / Linux Server Support) Janet M. Chisholm, Program Manager ********@**.***.*** Nelson Outar, Manager *******@**.***.***

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