Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a six years of experience working as an IT Support Technician.

Core Qualifications:

Customer service-oriented, Product and service expertise, Systems Analysis, Excellent communicator & MS Office proficient, Software testing and training, Help Desk, Quality assurance, Conflict resolution, Analytical and diagnostic skills

Skills:

Software: Microsoft Office, Adobe Suite, Windows OS, iOS, Parallel Desktop, VMWare, AutoCAD, and Solid works, IBM cogon’s café, Symantec business software, Sketchbook pro,

Hardware: Logic/mother boards, server installation

Languages: Fluent in English, Farsi, and Armenian

Education Pasadena City College, Pasadena, CA September 2011 – present

computer Engineering

Relevant Courses: Computer Assembly, Circuit Boards, Databases, and Software Engineering, Digital Technology,

Work Status US citizen

Experience

Walt Disney/ ABC Television Animation Glendale, CA December 2015- September 2016

System Support Engineer

Supporting large entertainment environment

Managing network system using QIP Utilities including TCP/IP/LAN and WLAN

Supporting Crash plan data backup/ Restore system

Managing all system inventory using Altiris Inventory solution /Symantec system

Imaging/ Troubleshooting all system using latest

version platform including Apple OSX, Linux Windows

Calibrating all Dream Colors Monitors using Spectra scan system

Troubleshooting Microsoft office 365, Microsoft Lync, Adobe products, Toonboom Products

Supporting all environment user profile using AD, Exchange and security Protocols

Basic Media support for business meeting and conferences

Managing and supporting all software’s by using Altiris deployment console

Install and support for virtualization platform (KVM)

Deploy/installing all software and application by JAMF Casper suite

System access for WSUS/MCX and configuring on JSS

Support and Troubleshooting Microsoft windows 10

Supporting executive and technical Directors

BCBGMAXAZRIA Vernon, CA August 2015 - December 2015

System Administrator

Supporting desktops and laptops in multi-platform environment for 2500 users

Managing and creating user accounts with active directory

Connect with Ultra VNC, and Apple remote for remote support

Using BMC ticketing system to resolve user issues

Supporting Xerox and HP network printers

Managing and troubleshooting Cisco Jabber for user phone and messaging system

Office 365 account supports and software support

Troubleshooting Microsoft Lync, Adobe products,

Transferring and creating user accounts with Acronis Imaging System

Windows 10, 8.1 and 7 installation and configuration

Supporting user over network with IBM Endpoint Manager Console

support and managing SCCM, JAMF

Active Directory security management, Group policy, patch and configuration

Supporting executive and technical support

4Over, Inc. Los Angeles, CA January 2013 – May 2015

MIS Helpdesk Support Tier III

•Supported desktops and laptops in a multi-platform OS environment (OSX & Windows) for 1500 users

•Supported VOIP based phone, using interaction client system (Polycom)

•Supported Google Apps for Business and Citrix published applications

•Managed Active Directory accounts for all users

•Managed user accounts with Helios File Server

•Supported Microsoft Dynamic Navision System

•Used Apple Remote Desktop to provide support for 25 locations within 12 states

•Organized meetings through GoToMeeting

•Setup and support of Dell Wyse Terminal for remote users

•Setup and Support Linux Caldera machine

•Support solid works program for 3D printing

Digi Comp, Los Angeles, CA August 2011 – December 2012

Mac and PC Technician

Repaired Mac laptops, PC’s, iPads, and iPhones

Installed, diagnosed, configured, and troubleshoot operating systems

Performed remote desktop diagnostics and repairs for customers

MS Active Directory account creation and support

Apple Service Diagnostic System specialist

Data Recovery

Network Experts, Beverly Hills, CA August 2010 – August 2011

PC Technician

Off-site computer and desktop support in a multi-platform environment

Computer support for Mac OSX, Windows 2000, XP, Vista, and Windows 7

Server installation Windows 2000 and 2008, setup, cabling, user training, and remote helpdesk

Install, diagnose, and troubleshoot VOIP, and networking systems

Repair and troubleshoot mobile devices

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