Customer Service Microsoft Office

Location:

Posted:

December 14, 2016

Ajay Patel

Email: **************@*****.***

Professional Summary

* ***** **** ********* *** troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.

Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.

Skills

• Customer service expert

• Fast learner

• Skilled in HTML, HTTP and IP

• Skilled in TCP/IP and WAN

• Microsoft Office Specialist

• Knowledge of Windows, Linux and Unix Experience.

• Continuing education in [CCNA]

Work History

Technician

Cyber Storm- 54015 G/West Phase 4, Gaborone, Botswana

• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

• Established compatibility with third party software products by developing program for modification and integration.

• Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.

• Managed call flow and responded to technical support needs of customers.

• Installed software, modified and repaired hardware and resolved technical issues. Computer Repair, 06 / 2012 to Current

Candor Ind.

• Set up and configured hardware and software on company equipment.

• Maintained accurate hardware and software inventories.

• Restored data, operating systems, files, documents and drivers.

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Education

High School Diploma, 1995

Vaso Technical college, Gujarat, India