Customer Service Sales

BRUCE GORDON

*** ******** **** 803-***-****

Lake Wylie, SC 29710 *********@*****.***

SUMMARY

Experienced in graphic arts and paper industry with specialization in marketing, logistics, purchasing, forecasting and budget management, inventory control and production planning/estimating. My management responsibilities enabled my spending considerable time working with senior managers in Sales forecasts and analysis, managing Sales & Marketing budgets, and creating supplier programs for several key customers involved in the consumer products industry. More recent experience includes interaction with overseas customers and management and involvement with securing international supply chains. Extensive marketing experience also gained in the last ten years.

My immediate objective is to apply my accrued skills in marketing, logistics, inventory control, and direct sales service support to both leverage additional opportunities and bring enhanced value to an organization eager for growth.

JOB EXPERIENCE

Product Services Manager 2005-2016

Arjobex America

Responsible for all North American Marketing activities for division of ArjoWiggins Security. This includes production of all printed collateral, establishment of social media sites, and the creation of the Arjobex Security brand.

Supervise and manage all Trade Show activities and also various Global Meetings.

Responsible for Sales Forecasting and budgeting and providing necessary support to field Sales Managers to ensure budget targets are exceeded.

Responsible for managing all Sales and Marketing fixed costs which were typically in excess of $2,000,000.

Supervisor to Customer Service department and have accrued extensive relations with major printers and paper merchants in North America.

Supervise Print Technologist position and oversee print testing in the field for new or modified products plus direct involvement with any issues experienced by end user printers.

Directly responsible for establishing and managing VOMI programs for major label producers both domestically and overseas. Created the actual Supplier Agreements and supervised all logistics involved.

Instituted a Freight Reduction initiative that saved the Company in excess of $300,000 annually.

Provide both marketing and print technology support to European division as needed.

Maintain constant awareness of evolving print technologies and industry direction in order to provide effective forecast and promote new product development.

Promoted from within to Product Services Manager after 2 years of service based on extensive application of market analysis for senior management in Europe to review for strategic planning purposes.

CUSTOMER SERVICE MANAGER 2004-2005

CCL Label, Charlotte

Oversaw expansion of staff from four to eight persons in less than one year for a plant with sales in excess of 30 million dollars.

Directly participated in the management of VOMI programs for Procter & Gamble and Bausch & Lomb.

Developed reporting tools use to assist in meeting just in time demand for Procter & Gamble production facilities.

Directly responsible for managing finished goods inventory and communicating with customer’s current levels, value and potential expiration/obsolescence.

Participate in various value stream mapping and supply chain loss analysis teams both within the corporation and in tandem with major customers.

CUSTOMER SERVICE REPRESENTATIVE 2003-2004

The Printing Office, Charlotte

Responsible for order entry, estimating, purchasing for designated customer projects.

Personally responsible for managing key accounts such as Ingersoll-Rand and Broyhill Furniture.

Responsible for inside sales function in dealing with customer referrals and new accounts.

Maintain communication and coordination with Production staff to ensure that deadlines are met in cost effective manner.

OPERATIONS MANAGER 1998-2001

Live Wire Graphics, High Point

Responsible for all logistical, pricing, production, customer service functions of the digital imaging division of Winston Printing Company.

Supervised installation of inventory control systems for local manufacturers.

Managed a two-shift operation of twelve employees.

Achieved a 97% customer satisfaction index rating.

Coordinated purchases of all raw materials to meet just-in-time production processes.

Coordinated with vendors the transition to computer based order entry and

queries.

Generated $2,000,000 in volume in the first year of operation.

PRODUCTION MANAGER 1995-1998

Winston Printing Company, Winston Salem

Responsible for planning, purchasing, scheduling and estimating.

Coordinated logistical issues and scheduled production for three shifts, multi-department operations.

Planned production orders to meet goals of high value added and profit margins.

Responsible for purchasing and inventory control of annual expenditures of $2,500,000.

Assisted sales and customer service in aggressively pricing prospective projects.

Instrumental in the expansion of sales volume from $8,000,000 to $12,000,000 annually.

EDUCATION

University of North Carolina - Greensboro

Majored in Economics with a concentration in Finance and a minor in Business Administration. Graduated with 3.50 GPA.

NAPL Certified Graphic Arts Production Manager

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