Customer Service Assistant
Resume:
Sundus Ansari
***-**** ************* ****, ***********, ON, L5B 2H3
Cell: 647-***-**** Home: 905-***-**** Email: ******.******@*****.***
EDUCATION
Successfully completed an Honours Bachelor of Science Degree program in Environmental Management; Major in Environmental Management and Minors in Geography and Earth Sciences (Geography) at the University of Toronto Mississauga.
SKILLS HIGHLIGHT
Excellent organization, written, and oral communication skills, with fluency in English, Urdu, Hindi, and an intermediate level of French
Exceptional people management skills
Energetic and enthusiastic personality
Experience working in a fast paced, high stress position
Well organized and able to accomplish numerous tasks independently or within a team, proven by working part time at the Disney Store, managing my own artisan crafts business, and attending university full time
Communications and editing experience by successfully completing a Recovery Strategy for a species at risk for the Committee on the Status of Endangered Wildlife in Canada (COSEWIC)
Excellent customer service skills, proven by my past working positions at retailers such as Build a Bear Workshop, the Disney Store, and the Dixie Bloor Neighbourhood Centre, as well as numerous volunteering experiences
Experience working for Young Canada Works, at the Salmon River Salmon Association in Meteghan River, Nova Scotia, communicating in both French and English, and working as an assistant scientist performing tasks both on the field and in a lab
Experience with water, and soil sampling
Experience conducting a Hazard Identification Risk Assessment (HIRA) workshop
Experience measuring, identifying, and locating different tree species, and gathering and inventory, through a yearlong internship with the Association of Canadian Educational Resources (ACER)
Social media management experience with my artisan craft business
Advanced computer skills and experience with software such as the Microsoft Office Product Suite (including Word, Excel, Access, and PowerPoint etc.), Adobe Creative Suite, and ArcGIS, along with strong ability to leverage email and internet resources to conduct research and prepare presentation materials.
WORK EXPERIENCE
Young Canada Works – Salmon River Salmon Association in Meteghan River, NS
August 2016
Three week French immersion work program in the province of Nova Scotia working as an assistant scientist
Water, and soil testing in the field, and in the lab
Collecting fish, and dissecting them to locate parasites
Created a trapping device for fish in the ocean
Part-Time Cast Member, Disney Store
November 2012 – July 2016
Servicing guests
Cashier experience
Conducting engaging events at the store
Manager, Dixie Bloor Neighbourhood Centre (Summer Job)
July 2011 – August 2015
Watching over children from low income families
Preparing nutritious snacks for the children
Opening and Locking up the centre
Cleaning up the centre
Informing parents about events taking place at the centre
Part-Time Employee, Build-a-Bear Workshop
October 2011 – December 2011
Stuffing bears and helping customers pick out outfits and accessories
Conducting heart ceremonies by stitching in a silk heart in the bear
Inventory experience
INTERNSHIP
Internship Program – Association for Canadian Educational Resources (ACER)
June 2015 – March 2016
Gathering an inventory of trees given a plot of land, and measuring, and identifying tree species
Working with a GPS, and plotting each tree on Google Maps
Attending Conferences, and writing numerous published reports
VOLUNTEER EXPERIENCE
Tree Planter, Million Trees
May 2012 – Present
Responsible for planting trees in various locations in the Greater Toronto Area
Environmental Ambassador, University of Toronto Mississauga
September 2014 – April 2016
Environmental Ambassador for the University of Toronto at Mississauga
Created outreach programs for waste management awareness
Research Assistant, Research Opportunity Program – University of Toronto Mississauga
May 2014 – August 2014
Prepared research for professor Marc Laflamme on the evolution of cyanobacteria and constructed an interactive diagram intended to educate a high school audience
REFERENCES
Diana Suzuki
Environmental Outreach Coordinator
Contact information: *****.******@***********.**
905-***-**** ext. 2613
Alice Casselman
President at the Association for Canadian Educational Resources (ACER)
Contact Information: *****.*********@****-****.**
Roland Leblanc
Researcher for the Salmon River Salmon Association and research assistant with Acadia University in Wolfville Nova Scotia
Contact Information: 902-***-****
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