Customer Service Microsoft Office

MaryAnn K. Srisourath

**** *** ***** ***, *** Hope MN 55428

(C) 701-***-**** (E) *****************@*****.***

SUMMARY:

Dedicated and focused Administrative Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

HIGHLIGHTS:

Excel spreadsheets

Microsoft Office proficiency

Strong interpersonal skills

Dedicated team player

Detail oriented

Spreadsheet development

ACCOMPLISMENTS:

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiency in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

EXPERIENCE:

Stanley Security Solutions, Inc. Plymouth, MN 09/12- Current

Administrative Specialist

Managing data for residential, commercial, and national security accounts

Organizes significant amounts of data promptly and accurately

Maintains workflow by distributing, customer email requests, fax, or mail correspondence

Fulfills numerous clerical duties such as fax, copy, and mail out business letters

Digi-Key Thief River Falls, MN 12/09- 7/12

PDC Packager/ Bar-coding

Packaged product carefully in an efficient proper manner, following customer and company guide lines

Input data accurately while and communicating with various departments to obtain or correct missing or inaccurate data

Warroad Middle School Warroad, MN 01/09- 05/09

Receptionist

Greeted and directed visitors / students to their destination and provided general information

Managed office documentation

Performed faxing, photocopying and filing duties

EDUCATION:

August 2013 – May 2016 Minneapolis Community & Technical College Minneapolis, MN

Administrative Assistant/Software Support Specialist A.A.S Degree

August 2009 – May 2012 Northland Community & Technical College Thief River Falls, MN

Associates degree in Business – Some college credit

VOLUNTEER:

January 2016 – May 2016 Ronald McDonald House Children’s Hospital Minneapolis, MN

Internship/Volunteer – 120+ completed

Data Entry/ Receptionist

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