Manager Management

Jesse Matos

** ***** ******

Bayonne, NJ *****

551-***-**** (C)

**********@*****.***

OBJECTIVE

To obtain a Management position in a rapid growth, dynamic environment that will allow me to leverage my professional experience to create a record of success and contribute to the growth of the corporation.

Professional Experience

6/2002 – 11/2016 GRM Information Management Services, Jersey City, NJ

Manager – Electronic Document Management Division NJ/NY

Formed and created the company wide EDM Manual; detailing policies, procedures, security, billing, staffing and equipment as it relates to the document scanning and/or conversion process.

Formed and established the company EDM Scanning Center; purchasing of equipment, hiring of staff/personnel, development of service workflow, implementing information and security policies as well as the necessary policy procedures.

Hire, train and manage a staff of over (40) individuals reporting in multiple shifts for the Electronic Document Management Scanning Center.

Work in conjunction with the Sales/Account Management team on the development of a conversion project/cloud based ECM program.

Provide guidance in the use of the company cloud computing SaaS/ECM tool.

Provide supervisorial Records Information Management and ECM related vocational training while incorporating varied document imaging/digitization projects (Project Management) utilizing cloud computing & ECM technologies, RIM best practices, workflows and process/procedure oriented information lifecycle management.

Administered and participated in the development and awareness promotion of records management policies & procedures.

Provided support for review and implementation of records management practices to promote enterprise wide compliance in practices & procedures.

Manage and administer monthly payroll, accrual and P&L for the division.

Supervisor of Customer Service

Supervise a staff of individuals that satisfy over 400 client and prospect requests on a daily basis.

Managed daily information operations for prominent law and accounting firms, financial institutions, insurance companies and non-profit organizations, assessing each client’s needs and matching company’s solution to their needs, offering and selling the appropriate product to the client or prospect.

Up-sell company’s products and various services to prospective clients, increasing company’s revenue.

Vast knowledge of Information and Document Management policies and procedures which include but are not limited to document storage, document shredding, electronic media, digital conversion, storage and destruction.

Control and manage inventory and product sales on a daily basis.

Multi-task sales and service requests in a fast-paced, challenging work environment.

Guide prospective and existing clients through company’s on-line system when needed, providing trouble-shooting solutions to assure client satisfaction and retention.

Store and retrieve sensitive client documentation in all forms, including, physical files, archive videotapes, computer imaging, and electronic vaulting.

Maintain a high level of courtesy and professionalism while providing the client with necessary materials, information and data needs.

Train and mentor company’s new employees.

7/2001 – 5/2002 United Capital Investors, Jersey City, NJ

Operations Manager

Supervise seven employees daily to assure project quality standards and time-frames.

Manage inventory and materials needed for daily housing projects.

Coordinate with management team to place list orders, satisfying client’s needs and project requirements.

Part of management team responsible for conducting cost-benefit analyses for company to decide upon new business opportunities.

12/1986 – 5/1999 Progress Graphics, Inc., Jersey City, NJ

Production Manager/Account Executive/Graphics Designer

Account Executive responsible for managing relationships with company’s largest clients such as Sony Music Inc., BMG/RCA, BMG Video, Arista, Tommy Boy Records, Universal Records, EMI Records and RMM Records, resulting in $9,000,000 in revenue to the company.

Pre-Press Production Senior Manager within the production department, responsible for daily operations and production coordination.

Shipping Manager responsible for dispatching messengers and drivers to make various pick-ups and deliveries for clients within the Tri-State area. Promoted to Pre-Press Production Manager.

Quality Control Manager, responsible for checking proofs.

Monitored and approved any layout changes on art, files, text, design, color, and type for clients.

Education Graduate 1989 – Lincoln High School, Jersey City, NJ

St. Peters College, Jersey City, NJ - Studied Graphics Designing and Communications.

Skills

PC/Mac Software – Word, Excel, PowerPoint, Outlook, Google Chrome, Quark, Photoshop, Illustrator

Bilingual – Fluent in Spanish, inclusive of writing skill.

Extracurricular Activities

Director of Operations and Principal of Player Relations for Bayonne/Cal Ripken Baseball located in Bayonne, NJ

Currently Coach 10-12 year old Major League Division team for Bayonne/Cal Ripken Baseball located in Bayonne, NJ.

References are available upon request.

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