Customer Service Assistant
Resume:
Doris English
Gaston S.C *****
December 14, 2016
I am writing in response to your ad for your Dental Receptionist position.
As you’ll see on my enclosed resume, I have the educational background, professional experience, and track record for which you are searching. In addition, I am motivated and enthusiastic, and would appreciate the opportunity to contribute to your company. Please contact me at the numbers below for further consideration.
Sincerely, Doris English
Doris English
185 Pine Plain Rd Gaston SC 29053
Home: 803-***-**** Cell: 803-***-****
***********@*****.***
Objective
Seeking a position as a Call Center representative, or customer service associate. Utilizing relevant education and skills in providing office support services to your organization. Highly motivated individual, offering strong competency in Microsoft office applications. Desire to make a difference in your organization. Proficient in all Microsoft applications
Work History:
Day Break Adult Care- December 2012 November 2016
Home Care Nurse Aide
oProvide direct resident care while promoting resident dignity
oindependence
oRegularly observe residents physical mental conditions
oReport changes to the health services director expressions coordinator
oor executive director
oAssist with adls; taking vital signs and weights and accurately
odocumenting care services provided and observations on
ocommunication log & incident reports; reporting & documenting all
oincidents
oaccidents immediately
oAssist residents to and from dining room activities
oPerform first aid; initiating emergency response procedures as required
oServe meals in the dining room assisting residents at meal time
oProvide resident tray delivery assisting with dining room and kitchen
o Maintenance
HealthSouth Rehabilitation Hospital, Columbia S.C August 2007-December 2012
Certified Nursing Assistant, Rehab Nurse Tech
oProvide quality nurse care to a variety of patients
oServe as a member of the treatment team in motivating patients redirecting their behavior toward treatment plan goals
oProvide complete personal hygiene care needs
oResponsible to turn and position patients to maintain proper body alignment, lifts, ambulates transfer patients
oPromote the physical independence of the patient by encouraging and teaching individual patients and groups of patients in self-care activities, like progressive steps in personal hygiene, bathing and oral care; assisting in teaching encouraging other care activities like eating, dressing, undressing, and bladder other training as needed
oPrepare patients for meals, feeds; assisting those requiring assistance
oResponsible to take, record vital signs, weights, neurological checks, and circulatory checks
oLead by example in defining a customer service culture to make sure that all customers are treated with respect civility
Presbyterian Home of SC, Lexington S.C - January 2000-January 2007
Certified Nursing Assistant
oReporting patient health to doctors and nutritionists to enable them to prepare a diet plan for the patient
oSupporting patients physically and emotionally during their recovery, especially with their exercises
oCollection of samples of body fluids from patients for tests and recording of blood pressure, temperature, pulse etc.
oProvide assistance in setting up of the patient rooms with equipment such as respirators, ventilators.
Jerman Personnel Service, Columbia S.C January 1994-January 1997
Clerical Assistant, Light Industrial, Warehouse
oAnswer telephone routine inquiries; this includes calls routing; taking messages; providing general information
oArchive files and data this includes data maintaining processing files updating
oMaintain log of inquiries as required
oGreet visitors
oRoute incoming mail
oDistribute correspondence and other material to department staff
oPerform a variety of routine typing assignments as appropriate to the position
oOperate a personal computer to draft basic correspondence data entry and printing letters labels reports other materials
oType mails form letters
oCopy materials as requested
oWorked in a various warehouse setting, providing production assistance
Education:
Medical Assistant Certification: Medical Assisting
Columbia, SC
Preferred Health Education
Lake View Education
Certified Nursing Assistant: Nursing
Columbia, SC
oMidlands Technical College
Pursing computer technology degree
Contact this candidate