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Microsoft Office Customer Care

Location:
Vietnam
Posted:
December 12, 2016

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Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

Name Tran Phuoc Phuong Uyen

Nationality Vietnamese

Date of birth 23/10/1994

Phone number +84-924-***-***

Email acxuzz@r.postjobfree.com

Accumulation point 3.11

QUALIFICATIONS

2016 :

+ obtained Degree in Business English, University of Foreign Language Studies, IELTS certificate level 6, Korean Certificate, Research Method certificate.

+ made internship at Da Nang administration center ( 4 months ) and Pulse Active Company ( 2 months ).

2015 : obtained Diploma comtuper studies

COMMUNITY INVOLVEMENT

OCA Volunteer, 5th Asian Beach Games (2016)

+ Taking care of Korean General Secretary.

+ Giving assistance if needed.

Volunteer, Coco festival ( 2016)

+ Tackling some problems quickly and effectively

+ Raising the helping hands to others

Leader in information team, Fun Beach Festival 2016 ( 2016)

+ Giving instructions for customers

+ Getting feedbacks and handling any unexpected cases.

+ Warming up atmosphere of events if necessary.

Leader in timing team, Danang International Marathon 2016 ( 2016)

+ Calculating time for each individuals so as to make sure the justice of competition.

Participant, Google + Da Nang university program (2016)

+ Having contribution on the diversity of vocabulary by translating English into Vietnamese and slang.

+ Sharing some tips to learn vocabulary faster and more efficient.

Volunteer, Da Nang Red Cross Centre ( 2015 - 2016 )

+ Being charge of making delicous meals for members and calculating living expenses.

+ Cleaning the house for the poor and the disabled.

MC, Culture day program, Da Nang University of Foreign Language Studies (2015)

+ Introducing the main parts in this program

+ Rousing the atmosphere by singing, dancing, which relates the daily tasks of the job I apply.

+ Generating participant satisfaction by offering many interesting games and activities.

Examiner at national exam, Da Nang University (2015)

+ Being charge of ensuring the justice of this competition.

+ Providing students with paper.

+ Informing studetns rules of this exam.

Volunteer at “ Festival program”, “ Welcome fresh man program Da Nang University of Foreign Language Studies (2012-2014)

+ Presenting many exciting perfomances by dancing or singing so as to warm up the atmosphere.

Teaching Assistant, Academy English Centre ( 2016)

+ Providing support to children and giving extra help to children with special needs

+ Motivating and encouraging pupils

+ Helping to develop programmes of learning activities and to adapt appropriate materials

Guest Relation Officer, Royal Lotus hotel- Four star hotel ( 2016)

+ Getting feedback of customers and making customer care

+ Being charge of offering good tours, restaurants or attractive destination

+ Adressing customer’s problems in an effective manner.

Receptionist,Wedding restaurant ( 2016)

+ Dealing with customer complaints in an effective and polite way, seeking solutions as soon as possible.

+ Providing office support services in order to ensure efficiency.

+ Greeting, and helping customers.

Tutor, At home ( 2015)

+ Being extremely relevant with customer care, which provides the sense of well-being for students.

+ Interacting with students to ensure they have good time and acknowledge the lessons. EXPERIENCE

I enjoy travel, which enhances my knowledge as well as widen my horizon. My slogan is

“ travel is the only thing you buy, that make you richer”. Ms Trịnh Huỳnh Anh - Operation coordinaton of Pulse Active. 8th floor, Harmony Tower, 47 - 51 Phung Khac Khoan, Dist 1, HCMC, Vietnam. Tel +84 8 38 241 813 – 117

Fax +84 8 38 241 841

Phone : 0939 532 59

Mail : acxuzz@r.postjobfree.com

INTERESTS

REFERENCE



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