Sales Customer Service, Document Controller, Admin Assistant

Personal Information

Contact No. +** **** **** Email *************@*****.***.**

Nationality Filipino Date of Birth 30 December 1972 Civil Status Married Resident Status Long Term Visit Pass Plus holder Education Bachelor of Science in Commerce Major in Marketing Age 43 yrs of age Work History

2012 Han Chiang Construction ( Singapore ) Admin Clerk 2011 Dynamac Engineering Services Pte. Ltd ( Singapore ) Document Controller 2008-2011 Sonam Yang Associates LLP (Singapore ) Event / Exhibition Coordinator 1996-2006 Kohwa Philippines, Inc ( Philippines ) QA/QC Supervisor / Document Controller 1993-1995 UDC Plastics Corp. ( Philippines ) Marketing Admin Assistant Work Experience

Admin Clerk

Provides general administrative and clerical jobs such as answering of phone calls, sending fax/ email messages/ correspondence, posting of letters, cheques and invoices, control of pantry, purchasing of office and pantry supplies.

Reconcile worker’s time sheet and client’s record.

Prepare, process and sending of billing/ invoices to different clients.

Documents Control

Posting of Sales invoice, Purchases and Cheque deposits, Payment Voucher in the UBS Accounting System.

Follow up of Debit Note/ Credit Note on the client side.

Bank in Cheques.

Document Controller

Handled vendor drawing reproduction, distributions and transmittals for the assigned project modules.

Responsible for setting up document control files for engineers and suppliers.

Assigned the responsibilities of receiving, logging, tracking, filing and monitoring engineering and supplier drawings.

Responsible for maintaining drawing information and reports in a database.

Handled the tasks of responding to internal and external drawing and document as required.

Assisted in the turnover of documents and drawing at the completion of jobs.

Worked with Directory structures for storing and filing electronic drawing files.

Handled the tasks of scanning hard copies to create electronic copies.

Assigned the tasks of preparing records, distributing documents and keeping files by using paper-based and electronic systems.

Facilitated and monitored circulation of documents for authorized signatures.

Monitoring of Document Submission Status Report.

Performed routine administrative tasks as required` . Event / Exhibition Coordinator

In-charge for sourcing and liaise with vendors and talents like talent performers, audio/visual and effects vendors,

office and events suppliers.

Coordinate with clients and vendors.

Prepare and process purchase orders .

Email marketing

Filing and record maintenance

Receiving and screening phone calls, courier and company email messages.

Control and inventory of office/ event supplies and equipments

Liaise and coordinate with the talents and vendors before and during the event.

Liaise and coordinate with the event producers and designers.

Prepare and control of delivery receipts.

Submit of electronic tender to GeBiz

Application of Visa for talents and members of the organization

Prepare and issue cheques for payment to vendors, talents and part – time manpower.

Organize the Fringe / Pre-event activities during the event date.

Canvassing and purchasing of event miscellaneous and urgent materials.

Other task perform/assigned from time to time.

QA / QC Supervisor / Document Controller

Ensures that the designed Company Quality System is properly carried out and within the specified target, company wide, gauged thru the conduct of periodical system audits. (Integrated Management System)

Measures and monitor the effectiveness and efficiency of the implemented quality system in order to ensure that the requirements of the organization ( Kohwa ) and interested parties are being met.

Control and maintain of all customer and in-house Technical Drawings ( from receiving to disposal of Technical Drawings )

Ensures and monitor that the defect allowance of not exceeding to 0.3 % monthly is being strictly adhered.

Magnolia D. Mamanses-Chua

Blk 211, Ave.3 Ang Mo Kio #06-1426 Singapore 560211

Design, develop, implement and measure the effectiveness of the Standard Operating Procedures (SOP’s) in relation to the Quality Control/ Assurance department.

Leading the organization in the development and implementation of agreed continual improvement method / strategies thru PDCA cycle.

See that all quality data and documents are properly maintained and controlled and that all laboratory instruments, equipments, jigs and fixtures are properly maintained and calibrated.

Represents the Company in all external exploratory meetings concerning quality matters.

Responsible for preparation of weekly, monthly and annual quality reports including the root cause analysis and the corrective and preventive measures introduced and implemented.

Prepare and submit annual budgets necessary for QA/QC Section.

Leading Auditor for periodical internal quality audit, Suppliers and Subcontractors audit.

Conducts panel interview for QA/QC applicants and recommend successful applicants.

Develop quality control programs and conduct and measure the effectiveness of the training and orientation.

Responsible for supervision of 10 inspectors ( Incoming, Inprocess, Outgoing/Final ) and 15 sorters.

Safety and Health Committee member.

Document Controller

Marketing Admin Assistant

In-charge of the overall operations and financial management of Marketing division including customer service.

Implement approved marketing strategies to capture the commercial and the household market in the areas assigned to the company.

Responsible in increasing the total number of customers by soliciting corporate/ institutional and household account as well.

Made sound financial decisions that would not put the company at risk at all times.

Handles all customer’s complaints in accordance with the company policies.

Ensures strict implementation of company policies, including HR procedure and security policies and issues.

Oversee different units of the division to ensure it’s smooth flow of operations.

Attends the Management Committee meeting and provides proper reports that are essential in the management reviews and in measuring the divisions performance.

Gather data and present the reports in weekly and monthly basis for the Marketing Manager to be presented in the Executives Meeting.

Implement the approved marketing strategies in every sales group.

Gather and summarizes report information for the whole marketing division.

Provides valuable sales recommendations with reference to total cost efficiency as needed.

In-charge for the requisition of necessary marketing materials, office equipment and supplies.

Coordinate with the sales department, regarding the daily sales performance, backlogs and delivery instructions.

Coordinate with the Quality Assurance and Control division regarding quality problems.

Coordinate with the sales group regarding the needed model/products that will be use for showrooms and exhibits.

Follow instructions as demanded by the Marketing Manager. Skills and Trainings Attended

MS Office : Word, Excel, Powerpoint, Photoshop, Internet and Email, UBS Accounting System

Use and calibration of Machine Shop Equipment

Interpretation of Part’s Technical Drawing.

ISO 9000 Quality Management System

Internal Quality Audit

Statistical Process Control (SPC)

EMS Development and Implementation ISO14001:1996

Cleaner Production

Internal Audit (IMS)

High end Technology Awareness Course / Seminar

Mixed Oxidant Technology/ Hazardous Chemicals Clean-Up/ Storage, Handling and Disposal

6 Sigma: Raising the Bar

Transition to ISO 14001:2004

Basic Course – Pollution Control Officer

Reasons for Leaving

Han Chiang Construction ( Singapore ) Contract Finished Dynamac Engineering Services Pte. Ltd ( Singapore ) Started small business in my home country. Sonam Yang Associates LLP (Singapore ) Joined another company Kohwa Philippines, Inc ( Philippines ) Joined my Spouse Overseas UDC Plastics Corp. ( Philippines ) Relocated to another region

Responsible for updating and monitoring of daily sales.

Coordinates and collate of Purchase Orders from the Sales Representatives.

Confirmation with the customers regarding the delivery instructions and other details.

Prepare order sheets and change notices.

Prepares and submit monthly sales report to management.

Prepare the daily delivery documents.

Scheduling of daily deliveries.

Coordinate with the accounting section regarding sales and pricing adjustments.

Coordinate with production and production control regarding inventory.

Receives and issuance of customer complaint notice to QA/QC section.

Filing, maintaining and controlling of internal Marketing documents.

Review and analyze sales and market data to assist management to create effective business strategies.

Arrange meeting schedules and meeting venue.

Do travel arrangement including hotel reservations for the sales group and marketing executives.

Coordinate with interested third parties, like travel and tour agents.

Incharge for maintaining and inventory of pantry supplies.

Answering phone calls/inquiries, render admin support to the sales representatives, assist in preparing fliers and brochures.

Other administrative support that can be rendered from time to time.

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