Tina Moua

**** ******** ***** **********, ** ****8 209-***-**** acxut2@r.postjobfree.com

Qualifications

8+ years experience in customer service

** *** ****** *****

Bilingual in Hmong and English languages

Problem solving ability and attention to detail

Microsoft Word, Power Point, Excel, Outlook

Education

BACHELOR OF SCIENCE PENDING 2018 CALIFORNIA STATE UNIVERSITY SACRAMENTO

Major: Business Administration/Marketing

TRANSFER CREDIT MAY 2016 AMERICAN RIVER COLLEGE

Major: Business Administration/Marketing

ASSOCIATE OF APPLIED SCIENCE MARCH 2011 INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY

Major: Fashion Design

Minor: Marketing

Experience

COLLEGE SESSION MANAGER LOVEGEVITY’S WEDDING PLANNING INSTITUTE JULY 2014-MAY 2016

Orientation and training for new employees – a 90 day on-boarding training schedule

Provides communication to prospective members through Live Person and LWPI Help Desk

Provides communications and feedback through the YM database message system, YM email system, and phone

Respond to inquiries from email, voicemail, support tickets, ClickDesk Chats, and phone

Advise on student enrollment expectations, tuition, and payment plan options

Participate in staff and educational meetings

Manage college partners and college instructors correspondence and deliverables

Ensure college session dates are up-to-date

Oversee the internship department and career services

Handle administrative department and delegate tasks to administrative members SALES ASSOCIATE GAP KIDS & BABYGAP NOVEMBER 2011-PRESENT

Complete floor replenishment and shipment

Visual merchandising; maintain store standards to enhance customer shopping experience

Achieve store and individual goals

Oversee and manage the store operations

Train new employees on policies, procedures, and point-of-sale registers Page 2

INDUSTRIAL SEWER CASES PLUS OCTOBER 2011

Manage soft case projects

Mark and cut pattern pieces

Construct cases and mesh pouches

COSTUME SHOP INTERN SAC THEATRE COMPANY JANUARY 2011-MARCH 2011

Administer care of garments and accessories

Clean and organize notions, trim, and costume items

Assist Cutter/Draper as First Hand jotting down measurements and notes OFFICE ASSISTANT IADT FINANCE DEPT JANUARY 2010-MARCH 2011

Manage student files

Copy and fax documents

Create labels for binders and folders

Assist Director of Student Finance and Tuition Planners STOCK CLERK WALGREENS JANUARY 2009-MAY 2009

Handle and restock merchandise

Create price tags on food items

Face products

SALES ASSOCIATE KMART OCTOBER 2008-DECEMBER 2008

Gator-tag garments

Organize and stock items from receiving room to main floor

Maintain cleanliness of clothing

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