Customer Service Representative

Marianne Geisler 702-***-****

**** ********** ***** *** ***** NV **********@*****.***

Teamwork:

Initiate ideas within a team

Personal Credibility- Takes responsibility for actions and shows that one is reliable and, trustworthy, is honest and does his/her fair share.

Interpersonal Awareness- This ability to have and show empathy to others.Listens well and responds in a non-threatening way.

Ethics- Has personal and professional ethics and fosters a diverse and respectful workforce.

Problem Solving- Solves problems while ensuring rules and directives are followed.

EXPERIENCE

NV Energy

6226 W. Sahara Avenue

Las Vegas, NV 89146

Customer Service Representative 03/2002 to 12/2013

Service a large volume of inbound calls daily, providing knowledgeable customer service,

accurately query and input data into a moderately complex computer system.

Make relatively simple mathematical calculations using a 10 key calculator.

Ability to promptly and correctly receive payments from customers and issue change due.

Using Netcadops system to manage site for fires, outages, and, transformer replacement.

Offer solutions and solve problems that are sometimes unstructured and may require reliance on conceptual thinking

Prepare field orders; i.e. turn on-offs, transfers, meter sets and removals.

Update and maintain customer account information. Scan documents into the system.

Determine documentation requirements, review and maintain hard copies when needed.

Provide information related to outside assistance and other options that might help the customer pay his/her bill.

Went over billing inquires; transferred TOU customers to the billing department.

Authorize extensions and make arrangement.

Used Lexis Nexis to check a new customer’s credit to see if they needed a deposit or not.

Suggested the NV Energy’s website for customers to learn more about the smart meters, how they can tell what there usage was on a daily basis. How they can sign up for paper less billing, bank draft and payment arrangements how to save on power during the hot summer months.

EDUCATION

Beach Channel High School, Rockaway, New York Diploma

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