Project Manager Technician

PATRICK HOU

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EXPERIENCE

Peak Organization (UBS) - New York, NY 2/2014 – 8/2015

Project Manager

Windows 7 deployment project (2500+ users weekly)

oMonitored and managed data migration tasks including data transfers, data captures, data wipes, replacing old computers, upgrading workstations and providing post migration support

Supervised 25 lead techs who are sent to travel all over the United States to manage other techs on-site

Managed the day to day operational aspects of all projects

Produced and maintained project plans. Work orders were created to see what needs to be updated, migrated or data wiped including any changes

Project Cost Management

Meehan Group - New York, NY 2/2013 – 2/2014

Project Manager

Led a team of 40 people and completed projects for the below clients which required equipment (computers, printers, files, furniture, etc.) relocation:

oVerizon: 475 users

oMcGraw Hill: 400 users

oCitigroup: successfully completed 3 major projects

NYU Medical Center:

orelocated equipment for doctors and nurses’ which included computers, printers, files, lab freezers, centrifuge, microscope and other medical equipment

oRelocate, archive, store, deliver and properly disposed over 10,000 boxes of patient files that were damaged due to Hurricane Sandy

Provided post move support for all projects

Surveyed all trading floors in multiple Citigroup locations in New York and New Jersey; find new spaces to relocate all users in cubicles and offices within those locations

MPL (Bloomberg, Goldman Sachs, Jeffries) - Totowa, NJ 12/2010 – 3/2011

Lead Technician

Troubleshoot network, hardware and software related issues for Windows and Mac

Setup multiple workstations on Citigroup trading floor (PC, Unix, Bloomberg, Mac)

Provided tech support for end users on the trading floor

Peak Organization (Citigroup, Morgan Stanley, UBS) - New York, NY 11/2009 – 11/2013

Lead Technician

Disconnected computers, printers & other electronic devices; reconnected them to new locations

Took floor surveys prior to the start of projects to determine new workstation locations

Provided support for data migration & encryption/decryption, reimaged stations using Norton Ghost and upgraded workstations

Key Systems (contract with Board of Education) – New York, NY 9/2009 – 3/2010

In-house Technician

Repaired computer hardware that were brought in-house by field technicians who can’t repair them on-site

Reimaged hard drives using Norton Ghost so field technicians can do a quick hardware swap on-site

Installed student and administrative software for the board of education

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