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Customer Service Representative

Location:
Lima, OH
Posted:
December 10, 2016

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Resume:

Kimberly L. Dickerson

** ******** *****

Lima, OH 45804

419-***-****

Objective: To secure a professional position in which I can prove my abilities to utilize leadership, responsibility and organizational skills to improve or be beneficial toward the efficiency of operations.

Education: Perry High School Graduate

Business and College Preparatory courses

Continuing Education-Seminars-Classes over a 20-year period through LMHS

Employment:

2009 to present Interim Home Health Care

Client Service Representative, clinical scheduling for nurses. Scheduling for routine clinical visits for nurses, case managers and administrative staff. Liaison for clients and administrative support staff.

1986 to 2009 Lima Memorial Hospital

Nursing Management Payroll-Logistics-Statistics-Customer Service-Data Entry-Policy and Procedures-Surgery and Diagnostic scheduling-Insurance verification-Credentialing Pre-Authorization-Billing-Charging-Coordinate staff and Volunteer schedules-Facilitate support groups-Net Learning Administrator for continuing education for Clinical and non-Clinical associates-Purchasing-Accounts Receivable and Payable-Budgeting-Cancer conference coordinator and Committee member. Microsoft Word-Excel-Power Point

1986 to 2009 (PRN) Lima Memorial Hospital

Emergency Room-Registrar-Registration-Billing-Charges-ICD9 CPT coding-SchedulingCustomer Service-completion of reports and other duties as needed-Insurance verification

1998-2001 David A. Gordon M.D. Urology Associates

Sidney office Administrator-Supervisor-Administrative Assistant-Surgery SchedulingAccount Executive-Physician Liaison-Insurance verification-Pre-certification-PaYTollLogistics-Statistics-Chart Analysis-Benefits Coordinator-BWC-FMLA

1986 Cooks Pharmacy

Pharmacy Technician-Cashier-General office procedures

References available upon request



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