Customer Service Project Management
Resume:
Stacey L. Hunter
Green Park, MO 63123
Cell: 618-***-**** l ****************@*****.***
KEY SKILLS
-Internal and Customer Training -Remote Troubleshooting -Bug Testing
-Learning New Software -Cross-Team Coordination -Customer Support
-Working Independently -Project Management and Tracking -Task List Development TECHNOLOGY PROFICIENCIES
Software: TeamViewer, ShowMyPC, Word, Excel, Outlook, GoogleDocs Browsers: Firefox, Chrome, Internet Explorer
Platforms: Windows
PROFESSIONAL EXPERIENCE
Granbury Solutions (2010 to 2016) Implementation Specialist for LetsGet and Thr!ve Online Ordering Project Implementation
• Developed and maintained integrated, customized online ordering portals for LetsGet and Thr!ve Online through the use of written and verbal communication with customers, remote access, and personal time management.
• Responsible for project management and task tracking.
• Developed and implemented project task list for LetsGet product delivery.
• Worked with various POS systems to address POS to strategic product integration issues. Support
• Provided Tier 2 support for customers and co-workers.
• Troubleshooting day-to-day issues with customers both alone and through collaboration with other departments.
• Responsible for tracking time and documenting calls in tracking software. Product Enhancement
• Provided routine input for strategic product enhancements based on personal observation as well as customer feedback.
• Self-taught menu-building for flagship POS systems in order craft documentation of process and provide critical feedback for troubleshooting conversion to new POS menus and between new POS menus and strategic products.
• Assisted developers to identify bugs and documented triggers and outcomes. Tested “fixes” to help determine efficacy of the software changes.
LetsGet (2008-2010 *Acquired by Granbury) Implementation Specialist and Customer Support
• First full-time employee for local start up.
• Developed and maintained integrated, customized online ordering for LetsGet using written and verbal communication with customers, remote access, and personal time management.
• Responsible for project management including time management and task tracking for my projects.
• Primary support and customer service provider, including troubleshooting day-to-day issues with customers and advanced issues with development.
EDUCATION
Saint Louis University with Honors
BS - Middle School Education – Social Studies (2008) St. Louis Community College @ Meramec
Associates – Communication Arts/Speech Communications (2004) COMMUNITY SERVICE AND LEADERSHIP
St. Louis Association for Gifted Education - http://www.giftedsage.com/index.html Director and Treasurer (2006-2008)
• Responsible for payroll, budgeting, bills, and taxes.
• Served as liaison to South Tech High School and to Maryville University exploratory committee.
• Designed layout and created brochure for yearly open house.
• Researched, recruited, and coordinated event speakers for yearly open house.
• Participated in board meetings, working to establish new direction for the group and grow the membership. Urban Debate League -St. Louis Chapter http://www.stlouisurbandebate.org/?page_id=74 Mentor (2008-2009)
• Employed skills from 4 years of high school debate and experience as VP of national championship debate squad to help new debaters and coaches the learn basics of debate.
• Liaised between debate coaches at Vashon and UDL coordinator.
• Judged and assisted in tabulation room at tournaments. PEGS (St. Louis Program for Exceptionally Gifted Students) Parent Group - http://go.lindberghschools.ws/Page/6325 Co-Founder and President (2003-2008)
• Organized informational and support meetings, recreational events, and social gatherings.
• Participated in regular meetings with district level administrators and other parent group leaders.
• Coordinated meetings with other parent groups to helps support the diverse needs of all students.
• Met with local and state legislators to advocate for PEGS and statewide gifted education.
• Spearheaded meetings with district and building administrators and school board members to promote better policies and advocate on behalf of students and teachers.
• Participated in various select exploratory committees at the district level.
• Worked with parent volunteers to design exit plan during last year of tenure by laying the groundwork to grow the program and provide support for the new leadership.
Wired Wednesdays - Connecting individuals, providing information, and encouraging imagination and learning Founder and Coordinator (2006-2008)
• Recruited speakers using personal initiative, reaching out to local universities, and employing community connections.
• Designed and distributed brochure for monthly events.
• Secured commitment from local business to host event free of charge and a local school to provide and set up AV equipment.
• Organized and supervised all events.
Maryville University -Exploratory Committee to Develop a Center for Gifted Education
• Only non-masters or PhD in education invited to join the committee.
• Participated in meetings exploring the unmet needs of gifted students and their teachers and families in the greater St. louis region and how to best serve them, how to coordinate and work cooperatively with other groups in the region, how to provide supplemental educational experience for students
Contact this candidate