Jonathan O. Harrison

919-***-**** (cell)

acxuh0@r.postjobfree.com

●Objectives

●Utilize my customer service and/or mechanical abilities in a professional manner in order to maintain or increase productivity within my working environment.

●Education

●School of Communication Arts, Raleigh, NC 2005-2006, Audio Production and Design

●Needham B. Broughton High School, Raleigh, NC 1995, Diploma

●JV and Varsity Football Teams (Letterman), Indoor and Outdoor Track (Letterman), African

●American History Club, Young Brothers and Sisters of Distinction

●Experience

●Sales Consultant, Townsend Brothers Chevrolet

●Dover, Delaware

●09/2015-present

●- Certified sales professional for Chevrolet manufacturers

●- Excellent communication skills

●- Very strong negotiating skills

●- Experience working in customer service

●- Strong marketing skills

●- Responsible for creating an effective layout of the showroom floor.

●- Presents vehicle prices, interest, and payment numbers to clients, and provided financial advice.

●- Followed up on all sales leads from a variety of sources in order to bring in new clients.

●

●Customer Service Representative, Total Outcome Systems

●Raleigh, NC

●05/2014-06/2015

●- In-bound call center for Kroger Stores (assist retail customers with shopping reward inquiries)

●- Customer service with online retail accounts

●- Troubleshooting with mobile applications

●- Adjust accounts for customers after researching discrepancies

●

●PM Housekeeper, Marriott Courtyard

●Cary, NC

●03/2014-05/2014

●- Responsible for overall appearance of building for staff members and guest of Marriott

●- Customer Service (handling guest inquiries, deliveries to guest rooms, assisting front desk and bistro)

●- Keep a running track inventory for supplies needed

●- Security (making sure all exit doors, guest rooms and linen closets are closed and locked,

●preventing any suspicious activity in parking lots)

●

●Environmental Engineering Crew Member, Dr. J Building Services, Inc.

●Raleigh, NC

●09/2012-03/2014

●- Subcontractor with NC Museum of History and NC Department of Health and Human

●Services

●- Responsible for overall appearance of building for staff and patrons (Sweeping, dust

●mopping, wet mopping, buffing and waxing floors, dusting vacuuming, garbage disposal and

●recycling, light maintenance and repair, restocking supplies)

●- Supervising and training of new employees

●Customer Service Representative, Affiliated Computer Systems, A Xerox Company

●Raleigh, NC

●11/2010-06/2012

●- Receive and respond to incoming customer service calls concerning Humana Dental

●Insurance

●- Train new employees on procedures, proper phone etiquette and computer programs

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