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Customer Service Machine Operator

Location:
California
Posted:
December 10, 2016

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Resume:

Thomas Ortega

acxugw@r.postjobfree.com *** North *th Street, Banning, CA 92220 909-***-****

An outgoing, dedicated, and loyal worker looking for greater opportunities within manufacturing. Experienced with over 18 plus years of hands-on experience dealing with an emphasis of driving quality and customer satisfaction.

Education

Redlands High School

June 1995 High School Diploma

Experience

Klaussner Mentone, CA

Upholsterer 01/1996 – 10/1998

Product upholstering in a manufacturing environment

La-Z-Boy Inc. 301 Tennessee St., Redlands CA, 92374

Upholsterer 05/1998 – 06/2003

Product Upholstering including back, seat and body upholstering in a lean cellular manufacturing environment.

Robertson’s Ready Mix 8353 Alabama St., Redlands CA, 92373

Diesel Mechanic/ Heavy Equipment Mechanic/ DOT Inspector 07/2003 – 09/2008

Worked on several, heavy mechanical vehicles, which included work on: clutches, rear main seals, breaks, drums, starters, alternators, radiators, engine parts that need replacement. Also found root cause problems using tools and equipment at my disposal (OBD readers) and solved using my knowledge of cars.

World Market Center 475 S Grand Central Pkwy #1615, Las Vegas, NV 89106

Showroom Lead/Supervisor 09/2009 – 12/2010

Instructed employees on how and where to display products within the gallerias in an attempt to entice customers with our products. Customer Service was the main focus under my supervision during store hours. Keeping track of inventory units that were sold.

La-Z-Boy Inc. 301 Tennessee St., Redlands CA., 92374

Newt Style Trainer, Quality Inspector 03/2011 – Current

Assisted with troubleshooting new product introductions by following a strict and written set of instructions and procedures provided prior to employee training. Trained employees in steps needed to complete new tasks involved with these newly acquired styles. Extensive quality inspection experience to convey and convey customer satisfaction and of the expectations of the furniture after assembled before placed for box and shipped for buyer.

Skills

Great patience with newly hired associates

An eye for quality which I can teach to others

Reliable worker with great mechanical aptitude

Great sewing experience

Welding: arc, twig, basic welds.

Final assembly for Recliners/sofas/ etc.

Circuitry knowledge (positive, negative, grounding, in-series, parallel, etc.)

Good judgment

Basic math skills

Quality expert, highly skilled in upholstery, framing, sewing, and stuffing.

Deadline-driven Machine Operator with 5+ year experience in a fast-paced manufacturing environment.

Great attention to detail and organizational skills.

Follow shop work order requirements

Knowledge in obd2 diagnostic reading of computer brain of both diesel and gas vehicles.

2 plus years working with heavy equipment repair or replace parts needed worked with hydraulic hoses air systems and electrical.

Internet research

Strong team player

Supervisory experience

Inventory control practices

Good multitasker

Followed standards and procedures to maintain safe work environment.

Met production goals by maintaining cost effective levels of spare parts inventory.

Informed supervisors when machines needed major service.



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